Experience

• 

  Scandinavian-Polish Chamber of Commerce ( SPCC )

  • Warszawa, Woj. Mazowieckie, Polska

  • Administrative Assistant

    • Aug 2023 - Mar 2024
    • Warszawa, Woj. Mazowieckie, Polska

    - Compilation and management of accounting documentation andinvoicing processes- Fostered and maintained strong relationships with SPCC members(Scandinavian-Polish Chamber of Commerce), ensuring high levels of satisfactionand engagement.- Developed and delivered impactful presentations and comprehensivereports to stakeholders.- Diligently coordinated schedules for the Team, Board, and ManagingDirector, optimizing time management and ensuring seamlessoperations.- Actively engaged in Chamber meetings, contributing insights andproviding invaluable assistance in the execution of internal and externalprojects.

• 

  DSV - Global Transport and Logistics

  • Denmark
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Claims Specialist

    • Aug 2022 - Aug 2023

    - Providing comprehensive customer support to clients in Denmark,Sweden, and Norway, ensuring their needs are met and issues promptlyresolved.- Managing claims related to road transport, meticulously handling eachcase to achieve optimal outcomes.- Liaising effectively with local offices and hauliers worldwide tocoordinate logistics seamlessly and maintain smooth operations.- Taking charge of invoice issuance and making informed decisionsregarding claims, demonstrating a keen understanding of transportregulations and industry best practices.- Assuming responsibility for evaluating complaints and making paymentdecisions accordingly, prioritizing customer satisfaction and companyinterests.

  • Claims Assistant, Claims Handling Centre (Sweden)

    • Dec 2021 - Aug 2022

    - Collaborating closely with the Swedish Team to manage low-value claimsefficiently and effectively.- Assuming responsibility for evaluating complaints and making paymentdecisions accordingly, prioritizing customer satisfaction and companyinterests.- Liaising effectively with local offices and hauliers worldwide tocoordinate logistics seamlessly and maintain smooth operations.- Taking charge of invoice issuance and making informed decisionsregarding claims, demonstrating a keen understanding of transportregulations and industry best practices- Ensuring accurate invoicing for customers and meticulous adherence tothe team's 5S strategy for operational excellence.

  • Operational Finance Assistant, Cost Match Team

    • Sep 2021 - Nov 2021

    - Providing detailed explanations for invoice discrepancies related totransportation, resolving issues promptly and professionally.- Managing communications with customers and hauliers from the UK,fostering positive relationships and facilitating efficient transportoperations.- Exercising approval authority for transport invoices, verifying dataintegrity in SAP, and generating timely, insightful reports to informstrategic decision-making.

• 

  Netia

  • Telecommunications
  • 700 & Above Employee

  • Specjalista ds. modyfikacji usług

    • Oct 2020 - Jul 2021

    Facilitating seamless telephone communication with clients to oversee the smooth transfer of telephone numbers to NetiaEfficiently managing and processing requests for service transfers, ensuring accuracy and timelinessEstablishing effective communication channels with various telecommunications operators to streamline operations and resolve any potential issuesProactively modifying customer service arrangements to meet evolving needs and preferencesExpertly rectifying discrepancies in customer invoices, maintaining precise account records

  • Asystent ds. marketingu

    • Feb 2020 - Sep 2020

    Compiling comprehensive reports and presentations for the TeamLeader, providing valuable insights and strategic recommendations.Offering valuable support in the development of sales offers for the direct sales channel, contributing to the attainment of sales targetsCollaborating closely with graphic designers and PR agencies to ensure cohesive branding and effective communication strategiesConducting thorough competition analysis to identify market trends and opportunities for improvementManaging the posting of invoices with meticulous attention to detail and adherence to established proceduresContributing to the planning and execution of marketing activities across social media channels, leveraging innovative strategies to enhance brandvisibility and engagement

• 

  Getin Noble Bank S.A.

  • Warszawa, Woj. Mazowieckie, Polska

  • Młodszy doradca w Zespole Korespondencji Elektronicznej

    • Feb 2019 - Jan 2020
    • Warszawa, Woj. Mazowieckie, Polska

    - Providing customers with accurate information regarding bank products, services, policies, and procedures, and assisting them with their banking needs and inquiries.- Resolving customer complaints and issues effectively and efficiently.- Staying updated on changes in banking regulations, products, and procedures through training programs, seminars, and self-study, and continuously improving knowledge and skills to enhance job performance.- Supporting the bank's business objectives by promoting products and services, identifying opportunities for cross-selling or upselling, and contributing to the overall success and growth of the bank.- Maintaining a professional and courteous demeanor in all customer interactions, demonstrating empathy, patience, and effective communication skills to ensure positive customer experiences and relationships.- Handling inquiries and correspondence from external stakeholders, including customers, media, and regulatory agencies.- Facilitating communication between different departments within the bank.

• 

  Puccini

  • Warszawa, Woj. Mazowieckie, Polska

  • Doradca klienta

    • Nov 2017 - Dec 2018
    • Warszawa, Woj. Mazowieckie, Polska

    - accepting deliveries of goods- operation of the cash register system- settlement of cash convoys- customer service during shopping- issuing warehouse documents- issuing FV- informing customers about complaint decisions

• 

  MediaCom

  • Warszawa, Woj. Mazowieckie, Polska

  • Stażysta

    • Sep 2017 - Oct 2017
    • Warszawa, Woj. Mazowieckie, Polska

• 

  3i Zbigniew Inglot

  • Warszawa, Woj. Mazowieckie, Polska

  • Asystent ds. sprzedaży

    • Nov 2016 - Mar 2017
    • Warszawa, Woj. Mazowieckie, Polska

• 

  LPP S.A.

  • Doradca klienta

    • Apr 2016 - Sep 2016

• 

  Agora SA

  • Warszawa, Woj. Mazowieckie, Polska

  • Stażysta wakacyjny

    • Jun 2016 - Aug 2016
    • Warszawa, Woj. Mazowieckie, Polska

    Praktyki wakacyjne

• 

  Osrodek Rehabilitacjno Edukacyjno Wychowawczy

  • Koło, Woj. Wielkopolskie, Polska

  • Pomoc biurowa

    • Jun 2015 - Sep 2015
    • Koło, Woj. Wielkopolskie, Polska