Experience

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  Caterpillar Inc.

  • United States
  • Machinery Manufacturing
  • 700 & Above Employee

  • Product Support Specialist ~ Assimilated the Unit Rig Truck Line / Introduced Them to Market

    • Jul 2012 - Dec 2015

    Functioned as Product Support Lead and provided leadership to programs to merge newly acquired product lines into the Caterpillar system. Mentored Engineers on the various processes for production and product support systems; provided guidance to engineers in resolving the issues found during field validation and testing. Provided technical support to the commercial team; created new sales opportunities in diverse regions. Worked with diverse groups to produce the publications for production machines; stocked service parts at locations globally, and oversaw the validation of new products in the field. Key Accomplishments:• Managed the field follow validation for four mining trucks over a two-year period.• Maintained an average mechanical availability above 90% overall.• Coordinated with service parts teams to implement mitigation plans for long lead items and critical parts.• Maintained a parts availability rate above 95% overall.• The program was nominated for the Chairman’s Award.

  • Product Support Engineer ~ Diagnosed and Resolved Product Issues and Validated New Products

    • Jun 2003 - Jun 2012

    Provided technical product support globally for large mining trucks and motor graders manufactured by Caterpillar; provided point of contact for dealers and customers worldwide. Actively supported field engineers to identify and resolve issues; monitored quality, reliability, durability, and safety issues via hands-on inspections in the field, as well as statistical analysis. Collaborated with Engineering groups, dealers, and customers to develop innovative solutions to resolve product problems; simultaneously worked to upgrade product reliability. Key Accomplishments:• Led two separate field validations for mining trucks in both the Western US and Northern Canada over a 12-month program. • Tracked downtime events and provided information to Engineering to improve the product design.• Traveled internationally including Canada, Middle East, and South Africa to produce and execute a program for reworking motor grader frames worldwide. • Worked closely with cross-functional teams to train employees on proper reworking of motor grader frames. • Validated performance, serviceability, and reliability of new products to meet dealer and customer expectations.• In one instance, achieved a 25% improvement in reliability of the assigned products over a two-year period.

• 

  Caterpillar Inc.

  • United States
  • Machinery Manufacturing
  • 700 & Above Employee

  • Senior Design Engineer ~ Designed Mining Shovel Electrical Systems

    • Jun 1998 - Apr 2003

    Managed the design of the electrical systems on 5130B and 5230 mining shovels; performed internal and on-site electrical troubleshooting for VIMS, engine, and chassis software issues. Performed ProE design of structural components and electrical harnesses; coordinated efforts with other business units to resolve production and field issues. Key Accomplishments:• Designed the chassis electrical system for the 5230B.

  • Project Engineer ~ Performed Electrical Design for Control of Hydraulic & Machine Systems

    • Apr 1991 - May 1998

    Held accountable for electrical design on large mobile equipment used in the intermodal transportation system (Rail, ship, truck) from initial concept through production and into service in the field. Directed a team of 4-8 engineers and technicians; delegated assignments to produce schematics, drawings, etc and to install electrical hardware in a production setting.

  • System Engineer ~ O&M Responsibility for All Mobile Equipment Used to Support the Space Shuttle

    • May 1987 - Apr 1991

    Provided engineering support on a fleet of 400 pieces of mobile equipment in support of the space shuttle program; provided maintenance and repair procedures and designed minor modifications to equipment. Worked with Logistics personnel to procure heavy mobile equipment, outsource equipment refurbishment, select vendors, and monitor completion of contracted work.

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  Marshall Bourne Enterprises

  • Carbondale area Illinois

  • Owner

    • Sep 1984 - May 1987
    • Carbondale area Illinois

    During my last three years of college, I performed onsite mechanical repairs to industrial mobile equipment. Jobs ranged from repairing minor leaks to complete engine and powertrain rebuilds, all performed out of the back of my pickup truck. I developed a reputation for providing excellent servic...

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  Capitol Machinery (Now Altorfer Inc)

  • Urbana-Champaign, Illinois Area

  • Diesel Mechanic

    • Mar 1976 - Aug 1984
    • Urbana-Champaign, Illinois Area

    Worked in a Caterpillar dealership as a shop mechanic. Performed mechanical repairs on medium sized Caterpillar equipment and OTR trucks. Rebuilt engines and power train components and performed troubleshooting on electrical and hydraulic systems. Provided field support as needed.