Experience

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  Bosch Heating and Cooling North America

  • Watertown, MA

  • Inside Sales Analyst

    • Oct 2018 - Present
    • Watertown, MA

    Generating monthly KPI resultsCollaborating with Marketing, Finance and Project Management TeamsReviewing and generating custom reports for commissions, COGS and project quotes

• 

  SavingStar, Inc.

  • Waltham, MA

  • Sales Operations Coordinator

    • Feb 2016 - Sep 2018
    • Waltham, MA

    Create, run and analyze reports for Sales Reps, Partners, and ClientsWork closely with Marketing, Finance, Engineering, and Customer Service Compose procedures and improve processes to ensure accuracy and increase productivity

• 

  Telerik - A Progress Company

  • Waltham, MA

  • Sales Operations Associate

    • Jul 2014 - Feb 2016
    • Waltham, MA

    • Support Sales Representatives with special pricing, order processing, closing opportunities, assigning leads, cleaning and updating the CRM• Assist clients and potential customers by answering questions by phone, email & through tickets • Coach clients on the required steps to enter support tickets and download their license key• Transfer licenses, add domain names, process credit card orders over the phone• Work closely with Finance team to communicate procedures for payments and voids

• 

  Verisk Health

  • Waltham, MA

  • Sales Operations and Contracts Analyst

    • Apr 2013 - Jul 2014
    • Waltham, MA

    Collaborated with Client Services and Sales Representatives in 5-offsite divisions to close opportunities and write Win announcementsCreated and analyzed Contract/Asset Reports in Salesforce.comCreated and implemented procedures to insure Sales team information is shared with Client Services and Operations

• 

  Imprivata

  • Lexington, MA

  • Sales Operations Coordinator

    • Oct 2011 - Apr 2013
    • Lexington, MA

    Sales Operations Database AnalystCreated and analyzed reports in SalesForce.comRe-assigned Accounts, Leads and ContactsResponsible for maintaining and updating all accounts in SalesForce.comCollaborated with Sales, Marketing and Accounting teams to create reportsResearched, tracked, and uploaded external data basesMerged, removed duplications and cleaned accounts using Demand ToolsExported reports and analyzed results using pivot tables in Excel for Sales Reps

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  Student Universe

  • Waltham, MA

  • Office Administrator/Accounting Assistant

    • Jan 2008 - Mar 2011
    • Waltham, MA

    Responsible for preparing Crystal reportsAccounts payable and receivablesAdminister employee benefits and services

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  Mystic Valley Holistic Health

  • Medford, MA

  • Co-Owner/Office Manager & Licensed Massage Therapist

    • Jun 1994 - Nov 2001
    • Medford, MA

    Managed office, communications and marketingHandled client billing, insurance, and office financesMaintained client database, mailings and appointment schedules

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  Office Resources, 1993-1994

  • Watertown, MA

  • Administrative Assistant (while attending school)

    • 1993 - 1994
    • Watertown, MA

    General office work, phones, mail, greeted clientsMaintained filing which included confidential informationHandled faxing, copying, data entry, book binding

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  Insurance Education Association

  • San Francisco, CA

  • Administrative Assistant

    • 1991 - 1992
    • San Francisco, CA

    Receptionist duties including phones, provided workshop information,Mail, greeted clients, copying, sending out registration booksUpdated and maintained mailing listPerformed data entryResponsible for creating and maintaining filing system for instructors andcontracts