Experience

• 

  BritCham Indonesia

  • Indonesia

  • Membership Coordinator

    • Aug 2018 - Present
    • Indonesia

    Maintaining and enhancing relationships with members The focus on the role is on all aspects of membership; specifically, but not exclusively that measured by :o Membership retention o Membership value proposition o Membership experience Responsible for the effective use of CRM software to support and analyze membership data and events

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  Sales Manager Wall Street English

  • Sales Manager

    • Jun 2014 - Mar 2016

    + Manage the center/branch result: Sales targets, Service and didactic levels of quality.+ Lead the sales team and assuring they achieve set sales target as agreed+ Assess local market conditions. + Manage the center and ensure everyday smooth operation and delivery to student+ Identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch.+ Ensure that all areas of work performance or departments are properly staffed and directed.+ Provide training, coaching, development and motivation to bring out the best in each distribution team member.

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  Wall Street English

  • Senior Educational Consultant

    • Jan 2014 - May 2014

    Assist Center Director to achieve center target teamMotivating and training new educational consultant to provide excellent result and service.Assure optimum number of staffing and effective rostering.Assist to ensure center operates according to standard operating procedures.

  • Educational Consultant

    • Mar 2011 - Dec 2013

    Delivered consultation for clients about Wall Street program.To selling product in Wall Street.Manage sales territory, to grow exosting and establish new customers.Help student to reach their goal of their study.

  • Service Officer

    • Apr 2010 - Feb 2011

    Scheduling studentclass to meet their needs.To liase with other division such as sales (educational consultant).Maintaining student satisfaction by updating their study progress.Answering call and general administrative duties.

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  Shangri-la Residence

  • Guest Relation Officer

    • Sep 2008 - Sep 2009

    Delivered a high standard service and smooth operation.Handled complain and feedback of tenant.Carry out the day to day administration including email, telephone, distribution post.Corporate with other department regarding matter arising (e.g security, building, finance).

• 

  Starbucks

  • Barista

    • Jul 2007 - Sep 2008

    Develop enthusiastically satisfied customer all of the time.Provides quality beverages consistenly for all customer.Maintain quality store operation.