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Marlon Yu Shan profile image

Marlon Yu Shan

Global BSS/OSS Director at Millicom (Tigo)
Intro Book
Seasoned telecommunications professional with 20+ years of experience in full-stack web development, project management, and leadership.
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Location
Panama City, Panamá, Panama, PA
Languages
  • Español Native or bilingual proficiency
  • Inglés Native or bilingual proficiency
  • Francés Elementary proficiency
Skills
  • Telecommunications
  • Project Management
  • Change Management
  • Data Warehousing
  • Business Intelligence
  • Show all
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Bio

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Topline AI
Marlon Yu-shan is a seasoned telecommunications professional with 20+ years of experience in full-stack web development, project management, change management, data warehousing, business intelligence, innovation management, and team leadership. He has held various leadership positions, including Global BSS/OSS Director, IT Manager, CIO, and Innovation Manager. Marlon has a Master in Business Administration and a Master of Science in Finance, and has completed various certifications in IT, finance, and leadership.

Credentials

  • Learning the OWASP Top 10 (2018)
    LinkedIn
    May, 2023
    - Apr, 2026
  • Blockchain and Smart Contracts Security
    LinkedIn
    Jan, 2023
    - Apr, 2026
  • DevOps Foundations: DevSecOps
    LinkedIn
    Jan, 2023
    - Apr, 2026
  • Information Framework (SID) Foundation Level
    TM Forum
    Oct, 2022
    - Apr, 2026
  • Application Framework (TAM) Foundation Level
    TM Forum
    Sep, 2022
    - Apr, 2026
  • Business Process Framework (eTOM) Foundation Level
    TM Forum
    Sep, 2022
    - Apr, 2026
  • Digital Business Ecosystems Foundation Level
    TM Forum
    Sep, 2022
    - Apr, 2026
  • Open Digital Frameworx (ODF) Foundation Level
    TM Forum
    Sep, 2022
    - Apr, 2026
  • TM Forum Open API Foundation Level
    TM Forum
    Sep, 2022
    - Apr, 2026
  • VSP - HCI (Hyper-Converged Infrastructure 2018)
    VMware
    Mar, 2019
    - Apr, 2026
  • VSP - NS (Networking and Security 2018)
    VMware
    Mar, 2019
    - Apr, 2026
  • VSP - VMware Cloud on AWS (2018)
    VMware
    Mar, 2019
    - Apr, 2026
  • VSP - SV (Server Virtualization 2018)
    VMware
    Feb, 2019
    - Apr, 2026
  • Understanding Cable Technology
    SCTE•ISBE
    Nov, 2018
    - Apr, 2026
  • Scrum: Advanced
    LinkedIn
    Sep, 2018
    - Apr, 2026
  • Developing the leader within you 2.0
    The John Maxwell Team
    Aug, 2018
    - Apr, 2026
  • Transformación digital: Cómo implementarla
    LinkedIn
    Aug, 2018
    - Apr, 2026
  • Transformación digital: El rol del CTO
    LinkedIn
    Jul, 2018
    - Apr, 2026
  • Innovation Program
    Aden Business School
    Jul, 2017
    - Apr, 2026
  • Strategy Execution
    Harvard Business Publishing
    Aug, 2014
    - Apr, 2026
  • Strategic Thinking
    Harvard Business Publishing
    Jul, 2014
    - Apr, 2026
  • Effective Presentations
    ADEN Business School
    Jul, 2011
    - Apr, 2026
  • Innovation Coach Trainer
    SIT - Systematic Inventive Thinking®
    Apr, 2010
    - Apr, 2026
  • High Performance Teams
    ADEN Business School
    Nov, 2009
    - Apr, 2026
  • ITIL Service Management Foundations V3
    New Horizons Computer Learning Centers
    Jul, 2009
    - Apr, 2026
  • Goal Setting
    Dale Carnegie
    Jan, 2005
    - Apr, 2026
  • Systems Overview Training SDP 6.1
    SmartTrust
    Jan, 2004
    - Apr, 2026
  • Time Management and Effective Meetings
    Dale Carnegie
    Apr, 2003
    - Apr, 2026
  • Operational & Systems Risk Management
    PricewaterhouseCoopers
    Dec, 2000
    - Apr, 2026

Experience

  • Millicom (Tigo)
    • Luxembourg
    • Telecommunications
    • 700 & Above Employee
    • Global BSS/OSS Director
      • Jun 2022 - Present

    • CAM Centralized Platforms IT Director
      • Feb 2020 - May 2022

    • CAM IT Integration Manager
      • Jun 2019 - Jan 2020

    • IT Manager
      • Feb 2018 - May 2019

      Provides the vision and leadership for designing, developing and implementing IT initiatives that create customer and/or business value. Responsibilities includes leading the digital transformation by influencing and directing the Company’s IT infrastructure and applications evolution to ensure key business strategies and processes are driven by systems that enable change, growth and flexibility. He must ensure our IT infrastructure is reliable, secure, cost efficient, and strategically sound, reflecting business needs and best practice in creating value for the company and our customers.

    • Operations Manager - Mobile/B2B/Home/MFS BU
      • Dec 2016 - Jan 2018

      Effective execution of the technical operations that cover fixed & mobile networks for the different Business Units, guaranteeing a better customer experience. Responsible of the Managed Service Provider (MSP) to define the SLAs and the follow-up of the objectives and trends of SLA and KPI of the different business units. Responsible for permanently finding different ways to reduce operating expenses while improving the quality of the services being provided.Ensure the improvement and compliance of Change management, fault management and performance processes on B2B CPEs, IT applications and end-to-end services that involve them. Work closely in the communication of events and incidents to business partners, stakeholders and product owners, being the point of contact of the “Service Availability” for the organization. Develop and manage compliance with key performance indicators with a focus on continuous quality improvement and reducing disruptive events.Manage the budget of the department according to the parameters given by the company and cost reduction strategies. Define tasks and activities that must be outsourced and those that must be done within the company in conjunction with bossiness transformation. Define the structure of the contracts that support the outsourced activities, and manage the execution of such contracts.Develop specifications for the adequate acquisition of services provided by third parties, including Managed Services. Later on supplier management and escalations to guarantee the service and operations. Responsible for ensuring all relevant processes are documented and continuous improvement of them.Manage and ensure the maintenance of ISO 27001 and ISO 22301 certification with the MSP team. Maintain and ensure compliance with the Internal Control Manual. Ensure compliance of SLAs / OLAs agreed with internal / external clients and business owner of products / projects related to IT applications and B2B CPEs.

    • Service Support Manager - Mobile BU
      • Nov 2013 - Nov 2016

      • Responsible for supporting back office and customer facing services, products and processes of all business units thru the management of the following support teams: CORE CS & PS / Value Added Platforms / Network Operating Center / Infrastructure / Radio Base Station and Transmission O&M• Develop, manage and track 5YP budgets (CAPEX & OPEX), actively promoting financial responsibility• Implementation of cost-saving initiatives (i.e. energy saving, tower sharing, etc.)• Maintain standardized ITIL & ISO 27001:2013 procedures and policies• Primary point of contact for commercial & technical queries, root cause analysis investigations, technical advice on commercial & technical modification and repairs & support equipment.• Ensure that fault investigation actions are undertaken and present a root cause analysis• Address technical and commercial requests for new services and product implementations• Provide and support internal and external KPI reporting including internal SLA• Co-ordinate or undertake (as required) technical support activities at Customer/User sites.• Ensure that a change management process is in place and authorize all schedule or emergency maintenance windows on a daily basis• Support / Represent Project Management progress reviews for new services and product implementations• Conform to strategic quality procedures and standard practices• Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times

    • Business Support Delivery Manager
      • Sep 2013 - Oct 2013

      • Responsible for delivering back office service implementations within the BPM tool and ERP system• Responsible for providing accessible information to all the company thru the Data Warehouse / BI team• Review the current CAPEX & OPEX execution • Review the current key performance indicators (KPI) of the area

    • Entertainment Category Manager
      • May 2012 - Aug 2013

      • Responsible for securing that any new product or a modification to an existing product goes through the entire Product Assurance process to guarantee optimal business results prior to the commercial launch • Local implementation of global product strategy based on deep understanding of market realities and customer base• Develop a strong understanding of E! users and work with Product Management to quickly incorporate feedback into product release cycles• Guarantee cross-functional cooperation and communication in order to achieve time to market effectiveness and organizational efficiency• Develop new and transparent forms of service discovery and promotion suitable to digital and mobile entertainment services consumption in cooperation with Marketing, Digital, and Sales teams• Actively analyse and promote business opportunities• Develop and manage local business alliances and partnerships• Develop and tune viral marketing methods to distribute services and optimize conversions• Ensure profitability of products by reaching the desired satisfaction of consumer of all operations• Design, validate, and authorize all the components of the category performance, such as all Offer feasibility and plans, process, subsidies, devices, blueprints, roadmap, CAPEX and others

    • Innovation Manager
      • Apr 2011 - May 2012

      • Ensure the innovative new products, services and processes are developed and implemented • Build and maintain the organizations capability to innovate• Work with commercial and technical teams to encourage and facilitate innovation• Secure appropriate resources to ensure innovation really happens• Ensure there is an organizational roadmap to support the management of innovation and the risks associated with it• Identify market trends and business opportunities based on consumer understanding needs• Collaborate with key stakeholders to define and prioritize business requirements of the roadmap• Communicate relevant progress and achievements to application stakeholders on regular basis

    • Chief Information Officer
      • May 2004 - Apr 2011

      • Head of the Information & Technology department including network & communications, operations, software development & DWH / BI teams• Coordinate business requirements and keep track of its execution through the whole development cycle• Coordinate with other areas in order to create synergy within the group• Review & establish the key performance indicator (KPI) for all the IT personnel • Periodic check of the quality of the products being developed and implemented• Develop, manage and track budgets (CAPEX & OPEX), actively promoting financial responsibility• Maintain standardized IT procedures and policies (Including Sarbanes-Oxley & ISO 9001) • Review of monthly reports

    • CIO LATAM Champion
      • Jun 2009 - Jan 2011

      The responsabilities cover MIC LATAM region composed of GT / ESV / HND / CO / BO / PY:• Provide input and feedback in the overall business strategy and key projects execution• Share best practices to improve efficiency and reduce cost

  • Millicom (Tigo)
    • Luxembourg
    • Telecommunications
    • 700 & Above Employee
    • Data Warehouse / BI Manager
      • Oct 2003 - Apr 2004

      • Provide accessible information to all the company in an intuitive and easy to understand format• Coordinate new requirements and assigning a responsible for each development• Optimize time and resources of the area • Elaboration of internal and external monthly reports• Development of web-based applications that supports all areas of the company• Review & establish the key performance indicators (KPI) of the development team• Annual Budget implementation• Define the standards to be used in a Data Warehouse environment • Define the data models to be used in the Data Warehouse and Data Marts• Evaluation of hardware & software to be used in the Data Warehouse • Design & Development of extraction, transformation and load processes (ETL)

    • Software Development Chief
      • Apr 1999 - Sep 2003

      • Head of the development team, as well as the creation and implementation of new software• Supervise the analysis, design and programming process involve in the development of new modules using the best practices and optimizing resources• Schedule the development team time of execution and implementation• Certified that the finishes products complies with the standards define by the MIS department• Establish the Key Performance Indicators for the development team

  • Ingeniería Gerencial
    • Geographical Information Systems Analyst & Programmer
      • Jul 1997 - Mar 1999

      • Analysis and development of an online voting poll survey• Responsible of managing a GIS for the Guayape Valley including geographical information plus descriptive data

  • Banco Atlántida
    • Software Analyst & Programmer
      • Mar 1996 - Jun 1997

      • Analysis and development of a communication interface between the banks branches• Analysis and development of a module that controls loans from the different branches • Development of the executive reports and ad-hoc queries used by top management

Education

  • 2006 - 2008
    Instituto Centroamericano de Administración de Empresas
    Master in Business Administration, Business Administration and Management, General
  • 2006 - 2007
    Stetson University
    Master of Science - MS, Finance, General
  • 2006 - 2006
    Aden Business School
    Specialization in Finance Management, Finance and Financial Management Services
  • 1995 - 2004
    Universidad Tecnológica Centroamericana
    Ingenieria en Sistemas Computacionales, Computer and Information Sciences and Support Services
  • 1980 - 1994
    American School of Tegucigalpa
    Bachiller en Ciencias y Letras / High School, High School/Secondary Diplomas and Certificates

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