Experience

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  GO2

  • Success Manager

    • Jun 2018 - Present

    This job entails working with clients and managing remote workers. It also involves tracking KPIs, conducting performance reviews, and implementing strategies to improve team productivity and individual growth.

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  Astral Energy

  • Leadership Team

    • Sep 2017 - May 2018

• 

  KKC Outsourcing Corporation

  • Service Delivery Manager

    • Dec 2016 - Apr 2018

    This company was previously called LinkVista Digital Inc. My main role was to ensure the feasibility and profitability of campaigns by analyzing from agent to support level.

• 

  Carve

  • Virtual Assistant

    • Jun 2015 - Nov 2016

    Mainly works for an Australian dating coach. Responsibilities include data entry, database maintenance, calendar and CRM management, and video editing.

• 

  Global Alchemy Web Solutions

  • Team Lead

    • Jul 2014 - Nov 2014

    Manages a team that conducts outbound survey campaigns. Analyzes campaign-related data, including revenue, workforce trends, and quality analysis.

• 

  Teleperformance Careers Philippines

  • Team Leader

    • Jan 2014 - Jun 2014

    Provides coaching sessions to agents who need improvement in their metrics and statistics. Also handles escalation calls from customers who require higher level support.

  • Customer Account Executive

    • Jun 2013 - Jan 2014

    Worked as a product and customer support representative assisting customer with their concerns in the setting up and troubleshooting of their set top boxes.

• 

  RingCentral

  • Shaw Blvd. Mandaluyong City Phils

  • Tier 1 Supervisor

    • Oct 2012 - May 2013
    • Shaw Blvd. Mandaluyong City Phils

    Provides technical support and troubleshooting for cloud-based phone systems. Delivers exceptional customer service for non-technical inquiries and subscription-related issues.

• 

  Concentrix

  • Team Captain

    • Apr 2008 - Oct 2012

    I offered training to ensure smooth transitions when setting up newly-hired agents. I also provided training and updates on how to troubleshoot third-party devices and addressed any concerns related to them. Furthermore, I managed the analysis and presentation of Monthly Business Reviews to evaluate the team's performance. During my entire time as a Team Captain, I moved from initially supporting North America and Canada to Asia Pacific support for a similar type of Small Office-Home Office networking devices.

  • Product Support Specialist

    • Jun 2007 - Apr 2008

    I was promoted as a Certified Linksys Product Support Specialist with excellent skills in troubleshooting Linksys SOHO Networking Devices (WLAN/LAN) and setting up VPN Servers using SOHO Devices (Virtual Private Network).

  • Product Support Representative

    • Jun 2006 - Jun 2007

    Gained experience in providing appropriate rebuttals when pitching service offerings for out-of-warranty devices. Excellent skills in troubleshooting SOHO networking devices (WLAN/LAN). Gained excellent multitasking skills.