Okay, let’s tackle this. So Marlin has 16 years of experience in customer service, which is a relatively long time. According to the Bureau of Labor Statistics, the median annual salary for customer service representatives in the US is around $40,000. However, this can vary greatly depending on the industry, location, and level of experience. Since Marlin has a specific skillset in grain systems management, which is a niche area, his rate might be higher than the median. Considering his location in Leesburg, Indiana, and his extensive experience, I would estimate his hourly rate to be around $35, which is slightly below the national average but still reflective of his value proposition.