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Marlene Smith

Staff/Comp Associat at Santa Clara University
Intro Book
Administrative professional with 13+ years of experience in customer service, billing, and staff management.
  • Claim this Profile
Location
Union City, California, United States, US
Skills
  • Microsoft Office
  • Customer Service
  • Peoplesoft
  • Research
  • Microsoft Excel
  • Show all
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Bio

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Topline AI
Marlene Smith is a seasoned administrative professional with 13+ years of experience in customer service, billing, and staff management. She has expertise in Microsoft Office, Peoplesoft, and event planning. Marlene has worked at Santa Clara University and Xerox Corp, providing support in call centers and administrative roles. She holds a strong background in research, time management, and strategic planning, with experience in invoicing and contract management.

Experience

  • Santa Clara University
    • Santa Clara, CA
    • Staff/Comp Associat
      • Mar 2011 - Present
      • Santa Clara, CA

      Processing Staff, Faculty and Students, Quick Audit to staff and faculty offer letters and contracts and payments. Train new Staff Associates on our process. Processed billing invoices received from temp agencies. Work in PeopleSoft, Excel and word.

  • Xerox Corp
    • San Francisco Bay Area and Tampa, Fl
    • Billing Administrator/Customer Service/Data Entry
      • Sep 1989 - Apr 2004
      • San Francisco Bay Area and Tampa, Fl

      I worked in the call center in Fremont, Ca doing customer service. Assisting customers and setting up service calls for technicians. I cleared calls and helped with two teams of technicians, clearing and dispatching all service calls.In 1999 I became a billing administrator; billing contracts for XBS my account was B of A. I assisted other billers in my San Francisco office along with the San Jose and Sacramento offices and I processed credits. I also help train the billers on new software.

Education

  • Alameda High School - Graduated

Suggested Services

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Industry Focus. “Business Services”

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