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Marlene Robilotto

Director Of Retail And Attractions at Great Wolf Lodge
Intro Book
Marlene Robilotto, a seasoned hospitality executive with 9+ years of experience in hotel management, revenue analysis, and event planning, holds a Bachelor's degree in Hotel/Restaurant Management from Southern New Hampshire University.
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Location
Lowell, Massachusetts, United States, US
Skills
  • Hotel Management
  • Hotels
  • Hospitality Industry
  • Resorts
  • Pre Opening
  • Show all
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Bio

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Marlene Robilotto, seasoned hospitality executive with 9 years of experience at Great Wolf Lodge, where she spearheaded retail and attractions operations, and 4 years at Great Wolf Lodge, where she led guest services and housekeeping teams. A proven expert in property management systems, including the implementation of Galaxy Lightspeed, and a skilled event planner with experience in catering and revenue analysis.

Credentials

  • CPR, TIPS
    -

Experience

  • Great Wolf Lodge
    • Director Of Retail And Attractions

  • Great Wolf Lodge
    • United States
    • Hospitality
    • 700 & Above Employee
    • Director of Retail and Attractions
      • Sep 2021 - Present

    • Director Of Guest Services
      • Jul 2017 - Sep 2021

    • Director of Housekeeping
      • Jul 2014 - Jul 2017

  • The Charles Hotel
    • Director of Services
      • Jul 2005 - Jul 2014

      Oversee the entire operation of the housekeeping and laundry areas totaling approximately 60 staff members with diversified backgrounds. Coordinate with operating and sales team to ensure guest satisfaction. Utilize problem-solving skills as needed, organize daily, weekly, and monthly duties including schedules, payroll, and inventories.

  • Sheraton Nashua Hotel
    • Front Office Manager
      • May 2002 - Jul 2005

      My responsibilities included: Oversaw all operations of front office staff, Sheraton Service Promise Agents, and bellman. Responsible for the coordination of the install of Galaxy Lightspeed (property management system). Monitored "Star Guest" for tracking and trending areas in the hotel to prevent defects.

  • Sheraton Needham Hotel
    • Needham, MA
    • Front Office Manager
      • Jun 2000 - May 2002
      • Needham, MA

      Oversaw all operations of PBX, front desk agents, reservations, bellman, night audit, and health club facility. Responsible for all customer relations. Hotel ranked in the top 50 out of 750 for selling of the Starwood Preferred Guest Program.

  • Doubletree Guest Suites
    • Waltham, MA
    • Assistant Front Office Manager
      • Jun 1999 - Jun 2000
      • Waltham, MA

      Assisted in maintaining rate integrity and distributing revenue properly. Provided constant on-the-job training for all staff concerning job tasks and customer relations. Oversaw all operations of the front office staff including PBX, bellman and front desk agents.

  • Sheraton Nashua
    • Director of Housekeeping
      • 1995 - 1999

Education

  • 1987 - 1991
    Southern New Hampshire University
    Bachelor's degree, Hotel, Motel, and Restaurant Management

Suggested Services

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Industry Focus. “Hospitality”

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