Experience

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  Areas

  • Miami, Florida, United States

  • Director Strategic Alliance

    • Mar 2023 - Present
    • Miami, Florida, United States

    Marlene is instrumental in building strong partnerships with the industry’s Airport Concessions Disadvantage Enterprise community, professional organizations, City Governments and Airport Commissions.

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  Hartsfield-Jackson Atlanta International Airport

  • Atlanta, Georgia, United States

  • Director Concessions Management

    • Dec 2019 - Dec 2022
    • Atlanta, Georgia, United States

    As Director of Concessions Management at Hartsfield Jackson Atlanta International Airport, Marlene managed a $1B concessions and car rental program. She directed the overall Concessions and Car Rental operations including strategic and space utilization plans development, lease administration, and service delivery.

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  City of Atlanta Department of Watershed Management

  • Atlanta

  • Director Watershed Managment

    • Apr 2011 - Dec 2019
    • Atlanta

    Develop the organization’s strategic performance management plan.Create performance metrics and indicators for the Department of Watershed Management.Advise the Watershed Commissioner on current industry related performance indicators.Analyze and monitor the Department’s strategic performance.

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  Hartsfield-Jackson Atlanta International Airport

  • Hartsfield Jackson Atlanta International Airport

  • Concessions Business Development Manager

    • Mar 1999 - Jul 2012
    • Hartsfield Jackson Atlanta International Airport

    • Planned, developed, designed and coordinated 18 concession solicitations that have generated in excess of $500 Million in annual sales. • Developed and implemented the strategic business plan that increased concession rent by 40%.• Directed staff, consultants and various departments to produce annual increase in revenue for specialty retail and news and gift by 24.8% in spite of an economic downturn.• Identify underperforming concepts and assist the concessionaire in maximizing revenue and improving customer service.• Oversee on a daily basis the merchandise/menu, pricing and promotional activities of various concessions.• Conduct monthly and semiannual quarterly reviews that evaluate concessionaire contract performance and identified opportunities for improvement. • Developed space utilization plans for 243,000 square foot concessions program. • Evaluated tenant proposals and conduct interviews in excess of 18 concession solicitation projects. • Developed and monitored the department’s annual operation budget of $4MM. • Monitor store opening and closings. Conduct facility inspections and market basket studies. • Established the concessions marketing program. • Wrote bids, request for proposals, legislation and tenant leases. • Negotiate tenant leases.• Conducted training seminars, mystery shopper surveys, and quality assurance and facility inspections. • Responded to passenger/customer complaints.