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Marlena Richmond-Paylor is a seasoned administrative professional with 12+ years of experience in healthcare administration, customer service, and medical records management. She has worked in various roles, including Patient Registrar at Johns Hopkins Bayview Medical Center and Food Service Worker at Baltimore City Public Schools System. Marlena holds a Diploma in Business Administration and Management from Frederick Douglass, H.S.

Experience

    • Sales Associate
      • Oct 2013 - Present

    • Food Service Worker
      • Feb 2012 - Present
      • 31 S. Schorder St

    • Food Service Worker
      • Feb 2012 - Present
      • 31 S. Schroder St

    • Patient Registrar
      • Oct 2006 - Feb 2012

      Register and schedule client's appointment and procedures by phone and in person. Verify insurances take payments via monies, credit cards and checks. Retrieve charts and review them for referral driven insurances. Contact appropriate physicans office prior to patient's upcoming appointment gor necessary referral to assure the correct referral are present in chart when patient arrives. Perform patient services such as assisting patients with financial medical questions. Assist patients in filling out applications and form. Wrote up and made daily deposits of cash, checks and credit card payments. Review data obtained from patients for completeness and accuarcy. Ability to interact effectively and in supportive manner with persons of all backgrounds.

Education

  • Frederick Douglass, H.S.
    Diploma, Business Administration and Management, General

Suggested Services

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Industry Focus. “Healthcare”

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