Experience

• 

  University of South Florida

  • Tampa, Florida, United States

  • Systems Administrator III

    • Jan 2024 - Present
    • Tampa, Florida, United States

    The System Administrator III manages, delegates and solves issues on large production, teaching and research networks. This includes PCs, laptops, and workstations running various operating systems: Windows, Unix, Linux (all varieties), and Mac OS. Provides technical support to teaching infrastructure, department classrooms, and computer labs.Ensures security patches are current on all servers and workstations. Writes shell scripts to validate and delete old accounts. Manages user accounts and groups. Writes shell scripts to automate daily tasks and monitor the load and resource usage of servers. Implements mirroring, RAID, and fault tolerance solutions. Maintains and upgrades the following services: DNS, DHCP, NFS, Web (and proxy), sftp, ssh, Samba, containers, and others. Administration of Identity System, Software, Service Provisioning & Configuration, and VDI solutions. Manages the department GPU cluster and associated infrastructure.Plans and implements new projects. Deploys and synchronizes new installations into the network. Installs servers, storage units, racks, switches, firewalls, and other IT equipment as needed. Performs and monitors regular backups and disaster recovery plans.Purchases hardware or software and provides guidance and recommendation to faculty and staff as needed during the purchasing of technical equipment, services, and/or software. Maintains an inventory of all department equipment (servers, storage, PCs, switches and printers, laptops, tablets, and other technical physical and virtual assets). Supervises TAs assigned to the CSE IT Support group. Works as a liaison between the department and other technical resources in the college and central USF IT.Assists faculty and staff with connections, and troubleshooting department resources, including remote access. Installs and maintains specialized software on workstations and servers. Responds to emergencies as needed.

• 

  On Time Edge

  • Senior Client Support Manager

    • Nov 2021 - Jan 2024

    The Senior Client Support Manager applies their technical and problem-solving skills to support smart manufacturing deployment projects, and clients’ ongoing use of manufacturing IT solutions. This IT-focused engineer is responsible for providing systems and architecture advice and support to our clients and staff. With an eye toward client delight and retention, he is a critical extension of the On Time Edge smart manufacturing engineering team; this professional helps remove IT-related barriers that may negatively impact solution implementation and makes technical recommendations that enhance the value of smart manufacturing solutions. This role also contributes to project and client success by assisting with defining technical requirements.The Senior Client Support Manager is a key point of contact for clients with support contracts. He is responsible for defining processes and best practices for customer support, and delivering exceptional support to clients. The Senior Client Support Manager is also responsible for creating, delivering, and maintaining best practices and technical documentation for using the smart manufacturing solutions deployed by the company.

• 

  Rensselaer Polytechnic Institute

  • United States
  • Higher Education
  • 700 & Above Employee

  • Systems Administrator II

    • Jan 2017 - Oct 2021

    Responsible for providing systems administration of complex and specialized systems including planning, configuration, advanced troubleshooting, analysis and maintenance. Leads projects and participates in complex divisional projects. Collaborate closely with technical and IT leadership personnel as well as mentoring to assist in development of other technical employees and the ability to provide training to all levels. Utilize business software and support tools including Active Directory and GPO, SCCM, vShpere, VDI, Lansweeper, LDAP, Apache, SLURM, BTRS. Experience with RHEL, CentOS, Ubuntu, Windows, Macintosh, and FreeBSD OSs. ITIL Foundation Certified – December 2017.

  • Applications Support Analyst

    • Feb 2013 - Jan 2017

    Support and maintain the technical environment for faculty, staff and facilities within the School of Humanities, Arts, and Social Sciences. Help develop plans, administer policies, and provide high-level support and training in the use of technology and media in the teaching, research, service, and support functions of the School. Collaborate closely with other technical staff within the School and across the Institute. Evaluate and procure hardware and/or software suited to complete desired tasks and events. Highly proficient with Windows, Mac, iOS, and Droid. Some Linux experience. Utilize management tools such as Jira, Lansweeper, CMS, ServiceDesk, vShpere, Hyper-V, WDS, MDT, and Apple Server.

• 

  Sysco

  • United States
  • Food and Beverage Services
  • 700 & Above Employee

  • Support Services Administrator

    • May 2007 - Dec 2012

    Coordinated the IT Department functions including Computer Operator supervision. Upgraded and maintained network, data storage, and workstations using Windows XP, Windows Server 2003 & 2008, VMWare, Active Directory, McAfee ePO Console, Acronis, and SCCM. Customer Service/Technical Support experience directly supporting over 300 users for all Tier 1 and 2 workstation issues. Collaborated with corporate technical teams to solve critical back-office issues. Project Management experience with Cisco network switches, DS3, SAN, virtualization, Asset Tracking, Report Conversion, Sharepoint, InfoPath form system, and VoIP phones. Help Desk ticket management using BMC Remedy. CARES Committee Chairman. Sysco Albany Employee of the Month – January 2010. Dell DOSD Certified Technician.

  • Field Systems Administrator

    • Jul 2005 - May 2007

    Provide Windows 2000 and XP laptop user support. Troubleshoot and repair hardware and software problems pertaining to all laptop computers. Best Business Practices Training Point Person. Sysco Albany Employee of the Month – April 2007. Dell WPD Certified Technician.

  • Data Center Technician

    • Feb 2003 - Jul 2005

    Support the IT Department Manager, Computer Operators, and end users with customer service, maintenance, troubleshooting, and repair of hardware and software problems pertaining to Windows workstations and servers, LAN, and WAN. Data mining with Business Objects, AS400, Access, and Monarch.

  • Computer Operator

    • Aug 2002 - Feb 2003

    Operate the AS400, EIS, SWMS, Mach UNIX, tape backup, and pc software systems for daily processing of reports and tasks. Print pick labels and invoices and distribute to Warehouse and Transportation Department personnel. Troubleshoot, maintain, and repair impact printers and laser label printer.

  • Data Entry Clerk

    • Mar 2002 - Aug 2002

    Distributed and collected pick labels from selectors with catchweight annotations for input into the SWMS system to create customer invoices.

• 

  CDG, a Boeing Company

  • San Diego, CA

  • Data Analyst

    • Sep 1994 - Feb 1996
    • San Diego, CA

    Analysis of blueprints and schematics of electronic equipment on Boeing aircraft for component breakdown and data entry into computer system for technical manual publication.

• 

  Salk Institute for Biological Studies

  • La Jolla, CA

  • Data Coordinator Assistant

    • Jan 1994 - Sep 1994
    • La Jolla, CA

    Data entry of accounting information, word processing, spread sheet manipulation on mainframe and Mac computers. Also performed various administrative assistant duties.

• 

  US Navy

  • San Diego, CA and various other locations

  • Submarine SONAR Supervisor and Instructor

    • Sep 1985 - Nov 1993
    • San Diego, CA and various other locations

    Supervision of technicians engaged in operation, maintenance, and repair of submarine SONAR electronic gear. Served as a Naval Instructor where I also helped computerize and implement the tracking system for the Classified Publications Library on the Pacific ASW training base. Received the Navy Achievement Medal from the Secretary of the Navy for professional achievement. Served during Operation Desert Shield/Desert Storm where I received the National Defense Service Medal. Earned the Humanitarian Service Medal for efforts in the aftermath of hurricane Hugo in Charleston, SC. Was awarded 2 Good Conduct Medals for 8 exemplary years of service. Held the rank of Second Class Petty Officer (E-5) when honorably discharged.