Experience

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  Brotherhood Mutual Insurance Company

  • Fort Wayne, Indiana, United States

  • Solutions Developer – IT Process Automation

    • Oct 2019 - Present
    • Fort Wayne, Indiana, United States

    Responsible for the technical leadership in the analysis, needs assessments, and implementation of third-party information technology solutions in order to align them with business initiatives. Leads the effort for the automation of corporate document services. Provide IT support for business-rel...

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  Valid

  • Fort Wayne, Indiana Area

  • Sr. Customer Success Manager

    • Oct 2018 - Sep 2019
    • Fort Wayne, Indiana Area

    My simple job description -- my role is to affect positive outcomes! I see my role is a 'bridge' of sorts. I work with my teams and the customer to ensure we have a satisfied customer and on-track corporate objectives - from start to finish. I manage very hard-working, high-performing tea...

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  Frontier Communications

  • Fort Wayne, Indiana

  • Systems Support Engineer

    • Jun 2010 - Sep 2018
    • Fort Wayne, Indiana

    Provide PC, Linux, Windows, and System Support for systems and personnel. I have a pretty wide scope of work and so I have the chance to develop and provide technical support for various applications, websites, and systems (including Unix, Linux, Perl, Expect, Lotus Notes, O365, Windows Server, W...

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  Verizon

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Quality System Audit Manager Specialist

    • Sep 2005 - May 2010

    Provided implementation oversight and coordination of the national organization's ISO 9001 Quality Audit System. This included overseeing auditor teams, providing auditor and employee training at locations across the country; Project Management lite (developing and executing ongoing audit schedules for 20 locations across the country). Audit leadership and oversight included preparing and implementing Audit Plans as well as coordination and follow-up of corrective actions resulting from audits. As an auditor and Audit Manager I worked with all levels of the organization from VP to front-line hourly employees. Relying heavily on leadership, public speaking, training, negotiation, consensus-building, problem-solving, interpersonal and customer service skills -- my efforts ensured the business ran at peak performance.

  • Supervisor

    • Jan 2008 - Dec 2008

    Served as an interim Team Supervisor Jan '08- Dec '08 for the National Transport Provisioning Center group **. I was approached to fill this role because of my unique skill set (i.e., leadership, problem-solving, people-skills, Technical Knowledge) and reputation during a difficult organizational transition/consolidation period.** Worked two job-functions in 2008, serving as the single, interim Supervisor to the NTNPC Midwest team while at the same time maintaining my full duties and responsibilities as ISO Audit Manager for the National VNCP organization.

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  Verizon

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Section Manager

    • Apr 2004 - Sep 2005

    Responsible for NOTD's Business Services team. This consists of managing a large group of Database Specialists located in several locations across the Unites States. The team provisioned Trunking & Centrex Telecommunication products in Verizon switch technologies (i.e., GTD5, 5ESS, DMS10, DMS100) around the country. As a Manager, I provided leadership of this team of skilled engineers who's focus and actions ensured Verizon's customers (both small & large enterprise businesses) were provided the right products, error-free, within specified timelines, providing innovative solutions, and kept them running without service interruption.

  • Database Specialist

    • Aug 2000 - Apr 2004

    In this position, I served two separate functions -- (a) Database Specialist and (b) Quality Management System (QMS/ISO 9001) Coordinator.As a Database Specialist provisioning customer trunking orders (PRI, DID, DOD, Flexgrow). Additionally, as a Network Operations GTD5 database provisioner I was responsible to accurately provision customer trunking and Centrex telecommunications orders. This included specialty switch provisioning, customer service and phone support, troubleshooting and trouble analysis & resolution, and process improvement, innovation, and automation. Overall, I gained valuable network experience and insight into Verizon's Network ranging from Central Office contacts to external customer interactions.Concurrently, I served as the National Organization's Quality System Documentation coordinator.As the National Quality System person for the Network Operations Translations and Design organization, I was responsible for the development and implementation as well as writing, editing, and control of hundreds of documents used by this national organization's personnel. Additionally, responsibilities include creative development of Quality System training and information gathering and distribution.

  • Metrology Supervisor

    • Apr 1997 - Aug 2000

    Supervised Metrology technicians supporting both internal clients as well as Commercial Market customers. Responsibilities included supervision, scheduling, and direction of depot personnel as well as "mobile" calibration crews deployed and servicing a 5-state region. Work with customers to ensure their satisfaction, schedule/coordinate maintenance, and resolve issues. Maintain and implement ISO Quality System standards. Responsible for meeting operational goals and objectives by managing resources, logistics, and IT systems, providing training to employees and peer Mgt., promoting high moral, motivating subordinates and peers, analyzing stats and processes to achieve the most efficient and profitable operation while maintaining the highest standards of excellence and customer service.

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  United States Air Force

  • Southern California Area

  • Electronic Technician (Precision Measurement Equipment Laboratory Tech)

    • 1900 - 1904
    • Southern California Area

    Serviced, calibrated, and repaired precision measuring test equipment used to support aircraft flight-line operations.