Experience

• 

  Georges River Council

  • Australia
  • Government Administration
  • 300 - 400 Employee

  • Technology Business Support Team Leader

    • Apr 2024 - Present

    I am currently responsible for managing Council’s Technology Business Support, device management, and application administration services. My role involves leading, planning, and supervising a team to ensure efficient resolution of IT problems and providing technical support and training to Council staff. I implement Service Management using ITIL principles and coordinate the lifecycle of devices and systems. Additionally, I oversee user administration in a hybrid cloud framework, enforce technology standards and procedures, and ensure compliance with information security standards. My role also includes leading and establishing standards, procedures, and documentation, as well as conducting research & development for enhancing IMT capabilities.

  • Acting Team Leader Technology Business Support

    • Mar 2023 - Apr 2024

  • Technology Service Officer

    • Jun 2022 - Apr 2024

    Serving as a 2nd and 3rd level escalation point to the Help Desk as well as supporting the plethora of Councils technology services.

• 

  Macquarie University

  • Sydney, Australia

  • Business Support Analyst

    • Jan 2011 - Sep 2021
    • Sydney, Australia

    Working closely with Student Business units we support the universities academic management information system.

• 

  DH Technology

  • Professional Services Engineer

    • Mar 2007 - Feb 2011

• 

  IBM

  • Computer Technician

    • Jun 2001 - Aug 2002

    Working at the IBM reworks centre in Roseberry, my day to day tasks included but were not limited to repairs and upgrades of IBM personal computers, servers, notebooks and many other IBM hardware products. Our teams main objective was to ensure speedy and reliable service of hardware and software issues, as well as controlling inventory of parts and accessories, assisting customers and internal sales with their technical requests. My daily tasks included:Inventory managementTechnical problem solving and troubleshootingBuilding / Upgrading computer systemsRepackaging components and computersSolving technical difficulties for colleaguesSorting / analysing computer partsConstantly reviewing and analysing the performance of work related tasksImproving processes, to take advantage of optimisation and efficiencies where possible