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Mark Smiley profile image

Mark Smiley

Practice Manager, WFM Consulting at Covalence Consulting Inc.
Intro Book
IT professional with business analysis and leadership expertise.
  • Claim this Profile
Location
Mississauga, Ontario, Canada, CA
Languages
  • Japanese Limited working proficiency
  • English Native or bilingual proficiency
Skills
  • Business Analysis
  • Business Process
  • Crm
  • Vendor Management
  • Integration
  • Show all
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Bio

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Mark Smiley is a seasoned IT professional with extensive experience in business analysis, vendor management, and leadership. He holds a degree in Applied Information Technology with distinction from ITI and an Honors Bachelor of Arts in Political Science from Western University. With a limited working proficiency in Japanese and native proficiency in English, Mark has worked in various industries, including workforce management and complex system integration projects.

Credentials

  • Talking About Mental Health as a Leader
    LinkedIn
    Dec, 2023
    - Apr, 2026

Experience

  • Covalence Consulting Inc.
    • Mississauga, Ontario, Canada
    • Practice Manager, WFM Consulting
      • Nov 2022 - Present
      • Mississauga, Ontario, Canada

  • Align HCM
    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Vice President, Value-Add Services
      • Feb 2019 - Oct 2022

    • Director, WFM Value-Add Services
      • May 2018 - Jan 2019

  • Mark A. Smiley & Associates
    • toronto, canada area
    • Managing Director
      • Jun 2008 - Feb 2019
      • toronto, canada area

      Specializing in Workforce Management and complex system integration projects. Excellent people, international experience and proven results.We firmly believe that the best compliment we can be paid is to work ourselves out of a job. We are that dedicated to operational success.For a list of customers and successful consulting engagements please message me.

  • AppVine Inc.
    • Canada
    • Director Professional Services
      • May 2015 - Jan 2016
      • Canada

  • Smiley House
    • Project Manager (sabbatical)
      • Jan 2014 - Feb 2014

      Complete reno of our main bathroom - design, plumbing electrical and all. Cannot wait to get back to my real job. I have a Japanese washlet now.

  • Smiley House
    • Mississauga
    • Husband and Dad (Sabbatical)
      • Jun 2011 - Aug 2011
      • Mississauga

      Taught my son to swim, ride a bike and use power tools. It was awesome.

  • Infor
    • Senior Solution Specialist WFM and Project Lead (formerly Workbrain)
      • 2004 - 2008

  • Workbrain
    • Senior Business Solution Specialist WFM and Project Lead
      • 2004 - 2007

  • Hewlett-Packard
    • EAI Consultant & Project Manager - Procter & Gamble Account
      • Apr 2003 - Oct 2004

  • Procter & Gamble
    • Global eBusiness Operations Problem Manager (Systems Analyst)
      • Feb 2002 - Apr 2003

      Key accomplishment was complete transfer of Incident and Problem Management from North America to Costa Rica via a 3 month on-site training plan. SLA’s continued to be met and cost reductions were significant.

  • MRS Trust
    • Regional Sales Representative
      • 1999 - 2001

  • Nichibei Gakuin - Matsuyama, Japan
    • Program Manager, ESL Education
      • Jul 1997 - Aug 1999

Education

  • 1993 - 1997
    Western University
    Honors Bachelor of Arts (BA), Political Science and Government
  • 2001 - 2002
    ITI (Information Technology Insititute)
    Applied Information Technology (AIT) with distinction, E-Commerce and Technology
  • Erindale Secondary School

Suggested Services

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Industry Focus. “Human Resources Services”

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