Experience

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  Smart DCC

  • United Kingdom
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Head of Engineering In Life Change and Technical Management

    • Feb 2024 - Present

    The next part of my DCC Journey with my amazing team. I am now also accountable for Engineering and broader CTO support for our Operations colleagues with all forms of change in the Smart DCC ecosystem. My team now provide a full end to end Systems Engineering wrapper that follows our full Programme lifecycle from Mission Alignment right through to Disposal and is the final piece in the SE framework.This will help us drive quality, consistency and better value and service for DCC users and our fantastic DCC Operations team when we make all kinds of changes to our platform

  • Technical Delivery Manager

    • May 2022 - Feb 2024

    Supporting all functions across the Smart DCC business to deliver high quality solutions from our shift left strategy ensuring we can deliver smart successful outcomes to all of our DCC customersEvangelise Systems Engineering and Systems Thinking in the business.

  • Program Manager - DNO Transformation Programme

    • Feb 2021 - May 2022

    Responsible for the delivery of the DNO Transformation Programme to deliver more than £300 million worth of benefits for DNOs by leveraging access to Smart Meter data.At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives.We’re creating this future by digitising Britain’s energy infrastructure. The secure wireless network we’ve built connects smart meters in homes and businesses to customer’s energy suppliers and network operators across Great Britain.A single, secure network will mean energy companies can deliver their services to customers more efficiently and so drive down costs. And a smarter, connected home can enable energy efficiency, helping move Britain to a low carbon economy.Our network will also support the Ofgem-led transformation programme to deliver faster, more reliable switching energy for consumers. Encouraging greater competition, consumers will be able to switch their energy supply within 24 hours.Our secure network opens up boundless opportunities for innovators within and beyond the energy industry. It could be used to support a national network of charging points for electric vehicles, facilitate smart buildings, smart cities, environmental monitoring and support adjacent markets. By enabling new products and services we will help build a carbon neutral Britain and through it’s re-use, bring down the cost of accessing the network to all of our customers.We’re already talking to some of the UK’s most innovative businesses about the potential of our network. Imagine what you could do with it

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  Ciena

  • London, United Kingdom

  • Service Operations Director - Vodafone Account

    • Sep 2018 - Dec 2020
    • London, United Kingdom

    Accountable for Customer Success and Technical Operations for the Vodafone Account. Working across Sales, Services and other internal stakeholders to deliver a quality experience for Vodafone UK and International.Responsible for a team of Customer Service Managers, Technical Engineers and Project...

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  Maintel

  • Haydock - Mersyside

  • Product Manager - Security, LAN and WiFi Portfolio

    • Nov 2017 - Sep 2018
    • Haydock - Mersyside

    At Maintel, we transform our customers’ communications from conventional to exceptional.Maintel is a fast-growing provider of managed communications services for the public and private sectors, partnering with leading carriers and vendors to deliver effortless communications solutions to a broad ...

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  Intrinsic Enablers of Business Agility

  • United Kingdom
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Head Of Professional Services

    • Mar 2017 - Nov 2017

    Heading up the Professional Services function with an amazing team of Project Managers, Technical Consultants and delivery engineers. Designing, building and deploying Cisco, Extreme Networks and Fortinet solutions.

  • Portfolio Manager - Technology Office

    • Sep 2016 - Mar 2017

    Responsible for the product and service portfolio delivering world class business outcomes for our customers.

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  Sandvine

  • Canada
  • Telecommunications
  • 700 & Above Employee

  • Senior Product Manager - Services Business Development

    • Dec 2014 - Sep 2016

    Oversee the lifecycle of all Sandvine Service offerings and responsibility for the execution of services strategyManaging the roadmap of the services portfolio driven by the Pragmatic Marketing framework by working with matrix teams across the whole of Sandvine ensuring that the service offerings complement both existing and emerging Sandvine products and solutions.Work alongside other Product Managers and service function leads to ensure Service wraps deliver full value to Sandvine customers

  • Global Practice Manager - Professional Services

    • Jan 2011 - Dec 2014

    Heading up the Professional Services Practice focused on Pre Sales Consulting Services providing a Services Sales overlay of Solution Architects to support SalesEvaluating customer requirements and mapping quantifiable business outcomes and use cases onto Sandvine features and functionality through Statement of Works and commercial proposals.

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  Tellabs

  • US and UK

  • Senior Manager - Professional Services

    • Jun 2004 - Jan 2011
    • US and UK

    Responsible for the building out of the PS team to help deliver architecture and design services for Tellabs customers.

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  Ericsson UK

  • IP Solutions Consultant

    • Sep 1998 - Jun 2004

    Pre/post sales function for the design of IP based solutions for the mobile operator

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  Chernikeeff Networks

  • UK

  • Senior Customer Engineer

    • 1995 - Sep 1998
    • UK

    Senior enginer for the delivery of technical support fo IP solutions.

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  Tricom Communication Services, Inc.

  • Customer Service Engineer

    • 1900 - 1900

    Field Engineering support for both Tricom and 3rd party products used for data and voice communications.

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  Plessey Semiconductors Ltd

  • Apprentice

    • 1900 - 1900