Experience

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  Green Rock Global LLC

  • Baltimore, MD, Santo Domingo Dominican Republic

  • Principle

    • Jan 2023 - Present
    • Baltimore, MD, Santo Domingo Dominican Republic

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  Navient

  • Baltimore, Marylad

  • Senior Advisor

    • Jun 2021 - Jan 2023
    • Baltimore, Marylad

    I'm leading a corporate initiative to grow Navient's public sector business operations in health, transportation, tax and offshore.

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  Fast Enterprises, LLC

  • San Juan, Puerto Rico; Atlanta, GA; Glen Burnie, MD; Denver, CO; St Paul, MN; Boston, MA

  • Project Management

    • Jun 2016 - Jun 2021
    • San Juan, Puerto Rico; Atlanta, GA; Glen Burnie, MD; Denver, CO; St Paul, MN; Boston, MA

    Project manager for $60-$90 million major system modernization projects for the Puerto Rico Dept of Taxation, Maryland Motor Vehicle Administration, Minnesota Department of Public Safety, Colorado Department of Motor Vehicles, Massachusetts Registry of Motor Vehicles and Georgia Department of Public Safety. All projects were managed using Agile methodology.Why I took this position:Fast Enterprises has an unsurpassed record for building complex government IT systems on-time, on-budget and to-spec in industry sectors where the average IT project failure rate approaches 90 percent, so this work aligns with my interest in turnaround management. FAST is always in the top ten in national rankings of the best places to work.

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  New Mexico Department of Health

  • Santa Fe, New Mexico

  • Division Director, Public Health Division, New Mexico Department of Health

    • Oct 2014 - Jun 2016
    • Santa Fe, New Mexico

    Overall management of New Mexico public health operations with 900 staff, 500 partners, 58 offices, $186 million annual budget. Why I took this position: I was appointed to help spearhead transformational change in public health including breakthroughs in departmental effectiveness.Key outcomes achieved: With the Secretary of Health developed a three year strategy deployment process to improve health status in New Mexico via focus on root cause/high leverage health status gaps and on non-traditional sources of funding. Implemented LEAN across agency operations to reduce overhead; restored $70 million in new IT systems to budget and schedule targets; evolving public health operations from clinical care to wellness; awarded 2015 New Mexico State Organizational Performance Excellence Recognition—one of only two state agencies recognized; recognized by Fortune Magazine’s 2015 national competition as a Great Place to Work—the first state agency ever recognized. Implemented changes while maintaining high staff engagement (95%) and high staff trust in management (78%).

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  New Mexico Motor Vehicle Division

  • Santa Fe, New Mexico

  • Division Director, New Mexico Motor Vehicle Division

    • Jun 2012 - Oct 2014
    • Santa Fe, New Mexico

    Overall management of New Mexico motor vehicle operations with 350 staff, 91 offices, 400 partners, $350 million in annual revenues. Why I took this position: MVD operating performance was poor—long wait times, high public complaints, MVD had attempted and failed to replace its key IT system which was at risk of collapse. I was appointed to transform MVD into a national role model organization. Key outcomes achieved: Developed and launched a two-year turnaround strategy that resulted in MVD achieving nation-leading performance in office and call center wait times (less than 9-minute office wait times, less than three minutes call wait times), customer satisfaction (99 percent good/excellent) and highest productivity for any state motor vehicle agency, while operating under a flat budget. Implemented the USA’s first MVD customer satisfaction tracking system; successfully launched a $60 million project to replace MVD’s core IT system—project launched successfully, on time and on budget as one of only a few successful DMV system re-engineering projects in the country. Awarded 2012, 2013 and 2014 New Mexico State Organizational Performance Excellence Awards—the only state agency recognized all three years. Dramatically increased staff engagement to 88%. The transformation of MVD and my management were featured in the 2015 book "Government that Works" by management guru John Bernard.

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  State of New Mexico, Public School Facilities Authority

  • Santa Fe, New Mexico

  • Group Manager, Strategic Planning, Performance Management & Communications

    • Apr 2004 - May 2012
    • Santa Fe, New Mexico

    Managed strategy, processes improvement and communications for state agency overseeing $500 million in annual capital investment in public schools. Why I took this position: PSFA was a new organization formed by the legislature and governor to improve public school infrastructure and funding efficiencies in the nation’s poorest performing state public school system. I saw this work as important and knew that I could contribute.Key outcomes achieved: PSFA developed a greatest needs ranking model investment strategy and improved facilities condition statewide by 50 percent in five years with attendant reduction in facilities costs—the highest performance of any comparable state agency in the country. Formalized key processes via checklist manuals, authored the agency’s ISO 9001:2008 Quality Manual, authored the book How to Win School Bond Elections, headed the team that won New Mexico State Organizational Performance Excellence Awards in 2004, 2005 and 2010.

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  Cautus Networks Corporation

  • Miami, Florida and Caracas, Venezuela

  • President and Chief Executive Officer

    • Jun 2000 - Dec 2003
    • Miami, Florida and Caracas, Venezuela

    Recruited to lead an early-stage hosted enterprise-level accounting software venture owned by a consortium of South American banks. Why I took this position: Hosted software systems were a promising new area in IT and in international banking. Founders were strong in IT but less strong in management, finance and marketing, which I brought to the venture. Superb upside potential and a substantial equity package.Key outcomes achieved: Raised first and second stage funding, established key strategic alliances in South America, brought the system to market.

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  Ola Teleproducciones, Inc.

  • San Juan, Puerto Rico and Miami, Florida

  • President and Chief Executive Officer

    • Feb 1988 - Jun 2000
    • San Juan, Puerto Rico and Miami, Florida

    Recruited to turn around an established but failing TV and commercial film production studio operating in Latin America. Why I took this position: Ola was a consulting client, there were strong opportunities in Spanish-language program market expansion that would accrue to producers who were able to innovate around Latin American production funding constraints that were current at the time. Key outcomes achieved: Acquired movie rights to the best-selling Spanish-language novelist in history, raised production funding and produced 26 made-for-television movies which became Latin America's most widely-distributed television series. Developed No Te Duermas, an evening comedy show that achieved Prime Time Number One audience share for more than ten years. Developed a co-production funding model that has been copied widely and used by Spanish language media to expand broadcasting markets worldwide. Achieved profitability within 12 months.

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  West Indies Partners, Inc.

  • San Juan, Puerto Rico and Miami, Florida

  • President and Chief Executive Officer

    • May 1986 - Jun 2000
    • San Juan, Puerto Rico and Miami, Florida

    Six-person management consulting group with a practice focused on international business development and turnarounds. Why I took this position: In the late 1980s the Caribbean was widely regarded as promising for production-sharing for American manufacturers. I moved to the Caribbean to pursue these opportunities and founded West Indies with four partners. Clients and activities included: CINEFUND - Advisor to the largest venture capital fund in Latin America investing in feature length films; PIPER AIRCRAFT - Established an offshore data processing facility in Jamaica; GLOBO-SINO LTD. - Advisor to Hong Kong-based private equity and trading group; CARIBBEAN BUSINESS – Developed direct marketing unit for major Caribbean publishing organization; AIR SYSTEMS CORP. – Advisor to UK-based manufacturer of low temperature air purification catalysts; OCEAN KAYAK, INC. – developed an international distribution network for the world’s largest manufacturer of kayaks, increased ROI by 30 percent, originated the sale of the firm to Johnson Worldwide Associates.

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  Amrita Capital Corporation

  • New York, New York

  • Partner

    • May 1985 - May 1986
    • New York, New York

    Managed strategic planning and business development for full service investment bank with operations in Asia and South America.Why I took this position: I wanted to develop financial deal making skills and needed a small investment bank that would allow a new MBA junior partner to pursue this interest. Amrita’s operations were outside of the U.S., which offered the possibility to gain international business experience.Key outcomes achieved: I helped structure a venture between the government of Haiti and an investor group to create a tax free manufacturing trade park outside of Port Au Prince in Haiti, and led a second stage funding round for an early-stage Canadian software developer.

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  American Express

  • New York, New York

  • International Marketing Manager

    • May 1984 - May 1985
    • New York, New York

    Acted as internal consultant to marketing staffs outside the U.S.Why I took this position: I went to American Express to gain marketing expertise in one of the world’s top marketing organizations. Lou Gerstner was at Amex, and I had the opportunity to work closely with him.Key outcomes achieved: I participated in Amex’s management development program and worked on international card products marketing. I originated and headed a team that ran a value stream analysis of Amex’s international check cashing process. The project reduced process cycle time and improved service while reducing costs by $2,000,000 per annum. Extensive international travel.