Experience

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  Ericsson

  • Piscataway, New Jersey

  • Technical Support Engineer

    • 2013 - 2018
    • Piscataway, New Jersey

    Responsible for deployment, trade compliance, third party software coordination and security vulnerability support for a Cloud asset management and operations software product. • Deploy 100% of major software and patch releases per schedule - many having compressed delivery schedules• Ensure high...

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  Ericsson

  • New Jersey

  • Project Support Professional

    • 2004 - 2012
    • New Jersey

    Manage extended team of internal and external suppliers to design, order, integrate, package, ship and install turn-key telecommunication solutions. Global customer base includes Videotron Canada, CenturyLink, Cox, IDEA India, KPNGB Belgium, Oi Brazil, Tata Teleservices India and China Mobile. •...

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  Ericsson

  • Piscataway, NJ

  • Senior Systems Analyst and Technical Writer

    • 2000 - 2003
    • Piscataway, NJ

    Delivered system requirements for industry leading internet clearinghouse used to validate and route service orders between telecommunications trading partners including Sprint, AT&T and Verizon.• Maintained XML interface specifications and supported the development of complex data mapping, b...

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  AT&T

  • Basking Ridge, NJ

  • Senior Systems Analyst and Quality Assurance Specialist

    • 1997 - 2000
    • Basking Ridge, NJ

    Administered, evaluated and deployed a portfolio of 12 Oracle client / server Customer Relationship Management systems using system integration test lab.* Assisted stakeholder development teams with troubleshooting & resolving inter-application conflicts.* Evaluated new Windows OS releases fo...

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  AT&T

  • Basking Ridge, NJ

  • Project Manager, Senior Programmer and Senior Systems Analyst

    • 1984 - 1996
    • Basking Ridge, NJ

    * Developed critical path financial applications to support time and data quality constraints associated with daily financial transactions and the monthly corporate book close.* Developed requirements for a local services ordering and provisioning E-Commerce interface using industry guidelines (L...