Experience

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  Mass General Brigham

  • Boston, Massachusetts, United States

  • IT Network Administrator

    • Aug 2022 - Present
    • Boston, Massachusetts, United States

    • Daily remote and in person on-site resolution of application, hardware, software, and networking problems. • Provides first -line on -site and remote support for special projects requiring office moves including asset management in ServiceNow, Printers & Workstations tool, Epic...

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  Arbor Homes / Silverthorne Homes, a Berkshire H...

  • Louisville, Kentucky, United States

  • IT Help Desk Specialist

    • Sep 2021 - May 2022
    • Louisville, Kentucky, United States

    • Reset passwords for email, computers, ERP systems, and other applications through Active Directory • Troubleshoot internal customer issues and creates tickets in Solar Winds service desk. • Troubleshoots, images, repairs, or replaces equipment such as computers, monitors, printers, pe...

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  Churchill Downs

  • Louisville, Kentucky, United States

  • IT Technician

    • Oct 2020 - Aug 2021
    • Louisville, Kentucky, United States

    • Responsible for first-level hardware and software support. Provided VPN support through Goverlan. • Configure, maintain, troubleshoot, and repair computer and peripheral hardware, PC operating systems and application software. • Install and configure new workstations Maintain current inv...

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  United Tote

  • Louisville, Kentucky Area

  • Hub Operator

    • Dec 2019 - Oct 2020
    • Louisville, Kentucky Area

    • Assist UT customers in troubleshooting of communication equipment, consoles, terminals, tote boards/auxiliary odds boards, and other tasks as required.• Prepare diligent and accurate paperwork, which includes the ability to document, in detail, any incidents and/or problems that...

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  Duke Health Technology Solutions

  • Raleigh-Durham, North Carolina Area

  • Device Support Analyst – Contractor

    • Sep 2018 - Feb 2019
    • Raleigh-Durham, North Carolina Area

    • Provide onsite and remote support for workstations, printers and peripheral devices.• Experience with reimagining and building workstations with the latest software. • Communicate issues effectively with customers and team members, documenting status and resolution through ServiceNow.•...

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  Mass General Brigham

  • Wellsley, Massachusetts

  • Information Technology Help Desk Support

    • May 2015 - Jun 2018
    • Wellsley, Massachusetts

    • Provide technical support to all levels of hospital employees within healthcare network.• Troubleshoot user issues and facilitate customer service phone support for applications - Ex: EPIC, VPN, Office 2016, CISCO.• Respond and support six facilities during EPIC infrastructure integration • ...

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  National Youth Sports

  • Tucson, Arizona

  • Assistant Coordinator/ Site Director/ Referee

    • Oct 2008 - Apr 2015
    • Tucson, Arizona

    • Planned, organized, directed, referred and provided oversight of 2,000 children from the ages of 3-16 in youth sports organization for all four seasons of annual play, including basketball, flag football, soccer and volleyball.• Served on management team providing execution of all hiring,...

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  Monmouth Park Racetrack

  • Oceanport, NJ

  • Race Track Intern

    • May 2013 - Aug 2013
    • Oceanport, NJ

    • Coordinated and facilitated special events at the track including celebrity beverage brand promotion and the William Hill Haskell Invitational• Organized marketing campaign for classic car show special event and the first annual Joes vs. Jocks mini golf tournament• Marketed Monmouth’s new on-tr...