Experience

• 

  Sysco

  • United States
  • Food and Beverage Services
  • 700 & Above Employee

  • Spc II, On-Site IT Support

    • Jan 2015 - Present

    Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable “Hot Spare” Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system

  • Spc I, On-Site IT Support

    • Jan 2015 - Jan 2017

    Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable “Hot Spare” Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system

  • System Analyst

    • Sep 2014 - Jan 2015

    Understands, utilizes and seeks continuous improvements in the use of all Operations information systems including, but not limited to, Sysco Warehouse Management System (SWMS), Sysco Order Selection system (SOS), Sysco Loading System (SLS), slotting system, cubing, load mapping, Sysco Transportation System (STS), onboard computer system, routing software, safe driver behavior modification management software, engineered standards, business metrics reporting, incentive pay reporting and SAP and/or other systems as identified.

• 

  GE

  • Skaneatles NY

  • GE Energy Sensing & Inspection Technologies

    • Oct 2011 - Sep 2014
    • Skaneatles NY

    Specialist – M&C ERP SAPTeam assisting GE in migrating system to SAP and harmonization specialist.ERP training for inventory of borescopes parts

• 

  Ecolab Food & Beverage

  • Chicago, Illinois, United States

  • Field Service Specialist

    • Apr 2007 - Sep 2011
    • Chicago, Illinois, United States

    Conduct food safety audits / inspections and OSHA and CP-FS certified.

• 

  Paces

  • Potsdam, New York, United States

  • Director Of Dining Services

    • May 1997 - Sep 2007
    • Potsdam, New York, United States

• 

  Liberty Diner

  • Syracuse, New York, United States

  • Small Business Owner

    • Jan 1987 - Mar 1997
    • Syracuse, New York, United States

    Owned and operated a diner in Syracuse NY. Was one of the busies restaurant in Syracuse for many years.

• 

  US Navy

  • Groton, Connecticut, United States

  • Culinary Manager

    • Dec 1982 - Dec 1986
    • Groton, Connecticut, United States

    Was a cook on a submarine in the NAVY E5