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Mark Ostendorf is a seasoned hospitality executive with 17 years of experience in hotel management, sales, and development. He has held various leadership positions, including Opening General Manager at Crescent Hotels & Resorts and Director of Sales at Residence Inn by Marriott Milwaukee-Brookfield. Mark has a Bachelor of Science degree in Mass Communication/Media Studies from the University of Wisconsin-Oshkosh.

Credentials

  • ServSafe
    National Restaurant Association
    Jan, 2008
    - Apr, 2026
  • Heartsaver First Aid/CPR/AED
    American Heart Saver

Experience

    • United States
    • Hospitality
    • 700 & Above Employee
    • Opening/General Manager
      • Aug 2019 - Present

      Opening General ManagerResidence Inn by Marriott Milwaukee BrookfieldBrookfield, WI 53005Opening Early 2020

    • Opening/General Manager
      • Jun 2017 - Aug 2019

      Opening General ManagerTownePlace Suites by Marriott Milwaukee Oak Creek7980 South Market StreetOak Creek, WI 53154Opened April 13, 2018 in the Drexel Town Square

    • General Manager
      • Aug 2007 - Jul 2017

      General ManagerResidence Inn by Marriott Milwaukee Brookfield950 S. Pinehurst CourtBrookfield, WI 53005Closing General Manager for the Gen 1 Residence Inn by Marriott Milwaukee Brookfield hotel. Closed hotel May 31, 2017 in order for a Residence Inn Property Redevelopment - building in part a state-of-the-art Gen 9 Residence Inn slated to open early 2020.

    • Director of Sales
      • Dec 2006 - Aug 2007

      Director of SalesResidence Inn by Marriott Milwaukee-Brookfield950 S. Pinehurst CourtBrookfield, WI 53005(262) 782-5990Promoted to General Manager August 2007

  • Independent Consulting
    • Greater Milwaukee, Wisconsin
    • Self-Employed
      • 2004 - 2006
      • Greater Milwaukee, Wisconsin

      * Consulting on consumer relationships/customer service and consumer advocacy both on the consumer and corporate side* Addressing consumer issues with companies

    • Corporate Sales Manager
      • 2002 - 2004
      • Milwaukee, Wisconsin

      * Coordinate citywide/corporate/group sleeping room sales for the 220-room deluxe hotel* Solicit, obtain, and retain group corporate accounts* Maintain and develop local corporate accounts* Secure group meeting, conference and seminar business for the 12,000 square feetof meeting space* Responsible for an annual goal of $1.325 million

    • Senior Sales Manager
      • 2000 - 2002
      • Milwaukee, Wisconsin

      * Coordinate citywide/corporate/group sleeping room sales for the 247-room hotel* Solicit, obtain, and retain group corporate accounts* Maintain and develop local corporate accounts* Secure group meeting, conference and seminar business* Handle hotel marketing and promotions* Responsible for an annual goal of $1.020 million

  • Pioneer Resort & Marina
    • Oshkosh, Wisconsin
    • Senior Sales Manager
      • 1998 - 2000
      • Oshkosh, Wisconsin

      * Coordinate corporate/group sleeping room sales for the 192-room resort hotel* Solicit, obtain, and retain group corporate accounts* Maintain and develop local corporate accounts* Secure group meeting, conference and seminar business* Responsible for an annual goal of $550,000

    • Director of Membership Development
      • 1995 - 1998
      • Oshkosh, Wisconsin

      * Responsible for retention of current members* Coordinated membership development efforts, promoted and developed member services/benefits* Oversaw Ambassador volunteers and coordinated their activities* Organized Annual Meeting, Golf Outing, and “Business After Hours"* Responsible for all sales efforts -- increased Chamber’s membership by 40%

    • On-Air Personality, Sales, News, Program Director
      • 1984 - 1995
      • Oshkosh, Wisconsin

      * Program Director/Operations Manager (1993 to 1995)* Sales & Marketing Consultant (1991 to 1993)* Assistant Program Director /Assistant News Director (1989 to 1991)* Part-time On-Air Personality (1984 to 1989) WOSH/WMGV – (1995 to 1998) WOSH/WVBO

    • Statistician, Fieldhouse Announcer, Public Relations
      • 1982 - 1987
      • Oshkosh, Wisconsin

  • Oshkosh Community YMCA
    • Oshkosh, Wisconsin
    • Various Positions
      • 1980 - 1987
      • Oshkosh, Wisconsin

Education

  • 1984 - 1989
    University of Wisconsin-Oshkosh
    Bachelor of Science (BS), Mass Communication/Media Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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