Experience

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  Time Express Parcels

  • Dubai, United Arab Emirates

  • CSR/COORDINATOR

    • Apr 2019 - Present
    • Dubai, United Arab Emirates

    Deals with in assisting customers regarding their queries in sending domestic package and International. DHL, Fedex & Aramex• Process and ships international and domestic shipments through dhl website(mydhl+), Fedex & Aramex tools & website.• Directly communicate with DHL customer service via phone and email with regards to shipment inquiries, status of the shipment and how to resolve customer’s issue with an international package.• Provide quotation for Account and New Customers through email, whatsapp and via phone.• Provide walk through process on our online services.• Ensures that customers' needs were met before ending the call.• Manages the day to day operations of the assigned customer accounts • Handle end to end freight management of customer accounts assigned• Coordination with customers for the weekly schedules• Effective coordination with origin agents’ offices to achieve efficient lead times• Liaise with Origin agents for cost effective solutions• Verification of Pre-Alerts and Shipping documents and arrange for the timely clearances• Coordination with destination agents for the cross-trade shipments awarded by the key clients• Effectively handle the Job management and EDI entries, logs and milestones, and job closures• Timely and errorless billing/cost booking of the Jobs in the system• Maintain and submit the Trackers to assigned key accounts on the agreed intervals (Weekly / Fortnightly / Monthly)• Handle agent nominated Shipments / DAP & DDP shipments

• 

  UPS International Incorporated

  • Philippines

  • Senior Customer Service Representative

    • Jul 2014 - Feb 2019
    • Philippines

    • Handles accounts related to hospitals, pharmacy, company accounting department. • Specialized in tracking inquiries with freight shipment (air, ground and ocean) • Estimate freight or postal rates and record shipment costs and weights. • Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group. • Advise clients on transportation and payment methods. • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. • Make requested policy and account changes. • Respond to questions and concerns about service, and escalate calls appropriately. • Consult with customers to evaluate needs and determine best options. • Counsel customers on options for service and coverage. • Upgrade service and offer additional service packages or options. • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. • Provide walk through process on our online services. • Ensures that customers' needs were met before ending the call. • Provide billing support and account changes. • Assist on freight import and export. • Provide shipment rate quotes • Ensures account holder’s needs are met in order for them to maintain their accounts • Assisted in preparing shipment documentation • Shipment issues resolution • Process shipping supply orders • Retrieve stored items and trace lost shipments as necessary. • Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals. • Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis. • Trained and coached team of 15-20 representatives to deliver high standard of customer service.

• 

  Iqor 3 Phils Inc

  • Philippines

  • Universal Senior Customer Service Agent / Marketing

    • Mar 2012 - Jul 2014
    • Philippines

    • Sales Representative • Customer Service Representative • Order Entry Representative • Technical Representative • Collections Specialist• Customer Retention• Process orders as requested. • Matched customers with products based on their needs and desires. • Trained other sales representatives to meet their quotas. • Make sure to meet provided quotas. • Provides technical assistance to customers as easy as possible. • Perfected knowledge of product, market, and sales strategy. • Handled and resolved any complaints or concerns from customers. Accounts Handled: Amazon, AT&T, T-Mobile, Best Buy, Carol Wrights, Barnes and Noble, Sprint, JP Morgan Chase, Amerimark, Dr. Leonards, Ebay, Apple, Clarus Marketing Grp

• 

  Nanox Philippines, Inc.

  • Philippines

  • Machine Operator

    • May 2008 - Jun 2010
    • Philippines

     Product Pressing  Port Sealing  UV Machine Operations

• 

  Chowking Inc Fields and Nepo

  • Philippines

  • Dining Person In Charge (DPIC)/Service Crew

    • Jan 2006 - May 2008
    • Philippines

    Supervise fellow dining crews  Train new Service Crews  Scheduler  Cashiering  Assist customer with their requests.  Maintain cleanliness and orderliness of the store