Experience

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  Endeavour Information Solutions

  • Belfast, Northern Ireland, United Kingdom

  • Apprentice Helpdesk Technician

    • Aug 2021 - Present
    • Belfast, Northern Ireland, United Kingdom

    Network Administration:Fortinet.WatchGuard.DrayTek.CISCO.Router Config, Deployment, and Support.Firewall Config, Deployment, and Support.Switch Config, Deployment, and Support.Access Point Config, Deployment, and Support.Site to Site VPN's.IPSec Tunnel.General Patching and Cabling.Azure Virtual Networking.Cyber Security:Configuration of Security Policies and Alerts across multiple SMB's.Vulnerability Scanning & Management.Endpoint Detection and Response.Incident Response.Company Wide, Multi Factor Authentication, Deployment, and Management.Server OS Hardening.Workstation OS Hardening.Azure Cloud Security.Cyber Essentials.Cyber Essentials Plus.ISO 27001.Conditional Access design, implementation, and management.Role Based Access Control.Data Loss Prevention.Financial Sector Compliance.Legal Sector Compliance.NMAP Internal and External Port Scanning - Bypassing Firewalls (Fortinet, WatchGuard, CISCO), IDS, IPS, etc.Research, Planning, Design, and Implementation of Geolocation based, Conditional Access policies for a multitude of companies.Azure Virtual Networks and Desktop Security.Planning, Creation, and Management of Custom Detection Rules using KQL.Design and Implementation of Identity Protection Policies - AzureHelpdesk / Systems Administration:Troubleshooting General User Issues.Server Management - Active Directory, DNS, DHCP, File/Print, RDS, Security Hardening.Azure Cloud Resources - AVD, VM's, Virtual Networking, Identity and Collaboration, License Management, Cloud Security.VoIP Systems.Printer Deployment, Management, and Support.Direct Communication and Remediation with Vendors.Documentation creation and management. - Implementation of new shared OneNote system.Automation - PowerShellAutomation - Power AutomateAzure Virtual Desktop Support. - FSLogixPlanning and Migration from on Prem AD to Hyrbid Azure AD.Planning and Migration from on Prem AD to Full Cloud Azure AD.

• 

  The Salt House Hotel

  • Ballycastle, Northern Ireland, United Kingdom

  • Bar Staff / Floor Staff

    • Sep 2020 - Aug 2021
    • Ballycastle, Northern Ireland, United Kingdom

    At The Salt House, I was immersed in a professional environment, catering to celebrities and Fortune 500 executives. This role demanded high standards of conduct and significantly bolstered my confidence in dealing with VIP clients. My experience there honed my ability to interact in ways that met and exceeded the expectations of such distinguished guests.

• 

  Hop House

  • Bangor, Northern Ireland, United Kingdom

  • Bar Staff / Floor Staff

    • Oct 2017 - Aug 2020
    • Bangor, Northern Ireland, United Kingdom

    In my role at Hop House, I independently managed customer service and bar operations, utilizing my initiative to ensure seamless functionality even during peak times. Serving up to 250 customers concurrently, I developed proficiency in working under pressure and stress management. My effective performance led to a promotion to a supervisory position, where I oversaw and trained new staff, balancing leadership responsibilities with my own tasks and consistently delivering excellent customer service. Regrettably, my tenure at Hop House concluded due to the Covid pandemic.