Experience

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  Accident Compensation Corporation (ACC)

  • Lincoln Road, Henderson, Waitakere

  • Case Manager - Operations

    • Oct 2016 - Present
    • Lincoln Road, Henderson, Waitakere

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  Vero Insurance New Zealand

  • New Zealand
  • Insurance
  • 300 - 400 Employee

  • Resolution Consultant/Subject Matter Expert - Claims

    • Aug 2014 - Oct 2016

    Case management of high value/complex domestic property, contents, boat claims and from time to time motor claims (with acceptance authority of $50k and settlement authority of; but management is not limited to $150k). These claims vary from your typical accidental damage or loss, to total rebuild as a result of major weather events, fire/arson, malicious damage, water damaged, total loss contents, claims that are under investigations and many more - predominantly deals with direct customers. Provides support or expert's opinion regarding case management/resolution of claims to Frontline Team or less experienced consultant.Also as Subject Matter Expert or Super User, I was responsible for supporting the Property Claims Team through transitioning into a new system (Claim Center/Guidewire). This involves User Acceptance Testings through to investigating the systems functions and providing feedback and recommending improvements to the Design Team and Business Improvement Team. As a SME I am also responsible for training/assisting other Consultants to get up to speed of the new system. In addition I was involved in creating training materials.

  • Recovery Consultant - Claims

    • Apr 2013 - Aug 2014

    Case management of claims/debt recovery for domestic property contents, motor, boat, commercial property/material damage, commercial motor & fleet, rural and lifestyle block. Management and negotiation of debt settlement, enforcement of debts, legal proceedings and attending disputes tribunal hearings from time to time. Dealing with direct customers and brokers/intermediaries legal professionals, third party and third party insurers. Supporting and providing expert's advise regarding liability matters to Claims Unit.

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  Tower Insurance

  • New Zealand
  • Insurance
  • 700 & Above Employee

  • Rural Claims Officer/Administrator - Broker Devision

    • Dec 2011 - Apr 2013

    Lodging and managing large and complex rural claims for domestic property, contents, private & farm vehicles, income protection, liability, farm asset, machinery breakdown, live stocks etc.. Coaching/supporting junior staff members. From to time assisting with commercial claims. General administrative tasks such as endorsement, following up on outstanding premiums, policy cancellations and underwriting. Dealing with both direct customers and brokers/intermediaries.

  • Claims Officer

    • Dec 2010 - Dec 2011

    Lodging new and case managing various domestic claims such as property, contents, motor and boat. Dealing with direct customers and bank customers/business partners.

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  Allianz Australia Limited

  • Auckland, New Zealand

  • ​Claims Consultant – Commercial/Brokerage Division

    • Jun 2009 - Nov 2010
    • Auckland, New Zealand

    Lodging and case managing mixed portfolio of claims for domestic motor, property and contents, rural/lifestyle block and commercial motor/fleet, property/material damage, and business interruptions. Responsible for maintaining and building greater relationship with large/tier one brokers. Accepting and declining claims within delegated authority, as well as reviewing and accepting claims payment of other consultant. Predominantly dealt with brokers/intermediaries.

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  MARSH New Zealand

  • Auckland, New Zealand

  • Claims Consultant - Vodafone PhoneInsure Devision

    • Jun 2008 - May 2009
    • Auckland, New Zealand

    Inbound Contact Centre, Data EntryClaims Administration - Lodging and Case ManagingDecision Making - Accepting and Declining Claims

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  ASB Bank

  • Auckland, New Zealand

  • Customer Service Representative

    • Apr 2008 - May 2009
    • Auckland, New Zealand

    Inbound contact centre/answering general calls General/Online banking adviseSales Targets to adhere Achieving KPI's

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  Southern Stars Promotion

  • Auckland, New Zealand

  • Telemarketer

    • Mar 2005 - Apr 2007
    • Auckland, New Zealand

    Cold Calling Customer ServiceSales Targets - Warm & Cold SalesGeneral Administrative Tasks and Duties

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  Denny's

  • Auckland, New Zealand

  • Waiter

    • Jul 2004 - Mar 2005
    • Auckland, New Zealand

    ​General Waiting DutiesServing CustomersCash HandlingFront of HouseCleaning Duties