Experience

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  Kodak Alaris

  • Rochester Ny

  • Senior technical Support Specialist Egineer

    • Feb 2015 - Present
    • Rochester Ny

    Technical Support of Field Engineers US and Canada for Analog Document Imaging Equipment -- Hardware, Software--Scanning Application Software. Technical Writing and problem Resolution Data BaseField Advocate Conference Call Creation And Delivery Of Technical Training, Software and Hardware. Help Desk Customer Support - Hardware and Propitiatory Software - Including Scanning Application Software and Network Support For Digital Imaging Hardware

• 

  Imaging 411 inc

  • Document Imaging Techinical Support Specialist

    • Apr 2012 - Present

    Support of Field Engineers throught US and Canada for document Imaging equipment -- hardware and software--printers--application software----set-up and installtechnical writingproblem resolution data base host national filed advocate conference call mthlyctt---cutomer and employee training CDIA ---digital I magingA+ Windows and dosLasion Panini Corp and Bri-Lin CorpParts procurment and service documentation for filed distribution corrections and additionsQuality Service Initatives for Kodak and Oem produtsCustomer satisfaction resolution

• 

  Imaging 411

  • Document Imaging Technical Support Engineer US and Canada

    • Jul 1988 - Present

    Currently Employed by Imaging 411 Excellent Company. Senior Document Imaging Support Specialist Support roles are very similar to those of the Eastman Kodak Co.

• 

  Eastman Kodak

  • United States
  • Manufacturing
  • 700 & Above Employee

  • Document Imaging Specialist

    • Jan 1988 - Jan 2010

    Provide administrative, technical and phone support for field Engineers in resolving issues with equipment orsoftware. Update restricted information database and serve as a liaison between the field and OEM partners. · Effectively support a wide range of management, marketing, training and engineering. · Willingly handled issues on a 24/7 basis often solving problems during personal hours. · Solved service and equipment issues by applying "out of the box" solutions such as having the equipment sent to the personal residence to analyze and correct the problem. · Recognized for being flexible and creative in assisting the field technicians. · Performed as champion and liaison between the field and the external partners. · Conceived, implemented and documented standard service procedures for the field organization. · Developed broad technical knowledge and communicated it with excellent presentation skills. · Delivered training at corporate facility in Rochester NY. · Host and develop monthly national conference call and news letter in an effort to provide communications between manufacturing engineering and field engineers helping to resolve issues of manufacturing hardware and software thus reducing overall service cost.

  • Field Engineer

    • Jan 1988 - Jan 1999

    Responsible for repair of document imaging equipment, troubleshooting equipment software utilized inconnection with the computers and the equipment. · Willingly traveled to other regions and provided support when they were short-handed. · Recommended, sold and/or promoted service contracts and services to customers. · Identified the best product mix for a customer's business application and completed the sale.

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  Carolina's

  • Field Specialist

    • Jan 1999 - Jan 2006

    Educated and supported field engineers with "best practices" methods of troubleshooting equipment,software and customer relationship issues. Dealt directly with escalated calls from customers who neededadditional and special attention to diffuse situations with equipment quality, response, and created actionplans to correct the situation. · Trained customers and staff through webinars and in face to face sessions in small classrooms by traveling throughout the Southeast region and Southern Region