Experience

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  Upm - The Biofore Company

  • Project Director - Customer Online Platform Renewal

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  UPM - The Biofore Company

  • Finland
  • Paper and Forest Product Manufacturing
  • 700 & Above Employee

  • Project Director - Customer Online Platform Renewal

    • 2019 - Present

    Leading large scale, multi-vendor, multi-million dollar investment project to migrate UPM's extranet services to Salesforce CRM platform. Project looks to deliver similar services to end users but in more modern, streamlined manner including developing mobile accessible versions of solutions. Project started in 2019 with Business Case development, technology and vendor selections. Official build phase of project started September 2019. Project targets leveraging Salesforce platform in most scalable way to later allow larger expansion of customer solutions Salesforce provides (ex. digital marketing) along with internal expansion of Service Cloud capabilities for Customer Service organization continuous modernization efforts.

  • Director, E-Business

    • 2009 - Present

    Global role servicing both Communication and Specialty Papers Business Area. Responsible for digitization strategy and roadmap execution for portfolio of eBusiness solutions within the Business Process and Solutions team. Work closely with all levels of organization to drive changes in ways working, streamlining, automation and self-service. Manage supporting IT organization and Supplier network to deliver customer value in most cost effective manner. Customer Online solution has evolved from information sharing, to transaction entry, to middleware and fulfilling integration and automation needs that don't exist within or between existing operating systems. Solution is used by several thousand end users globally and responsible for hundreds of thousands of transactions annually.

  • Program Director - BPM & eOrder Project

    • 2014 - 2016

    Led large scale, multi-million dollar investment project to create order entry application, integrated with both SAP, Planning Solution and Logistics solutions. Project was a main change driver for external digitalization, but also internally driving automation and operational discipline and changes between Sales, Customer Service and Supply organizations. Project also included implementation of software and solution for exception management within order fulfillment resulting in improved order fulfillment and customer satisfaction. Responsible from business case creation, software and supplier selections, solution development and rollout.

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  UPM - The Biofore Company

  • Project Director - COL Sharepoint Project

    • 2010 - 2011

    Led large scale, multi-million dollar investment project to create customer extranet solution integrated with SAP solution on Microsoft Sharepoint. Activities ranged from business case creation to technology and vendor selection, to solution development, change management and rollout. Rollout served as major step change in UPM's customer digitalization efforts, resulting in growth from a few hundred customer users to several thousand.

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  UPM - The Biofore Company

  • Greater Chicago Area

  • Marketing Development Manager

    • 2008 - 2008
    • Greater Chicago Area

    In conjunction with Global Marketing, developed strategy and deliver supporting frameworks, tools & processes to ensure optimal sales and supply chain results for then UPM Papers North America division. Led cross functional customer planning efforts, coordinated monthly sales scorecard process between sales and marketing, responsible for sales analytics (pricing, forecasting, market reporting).

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  UPM

  • Greater Chicago Area

  • eBusiness Manager

    • 2002 - 2007
    • Greater Chicago Area

    Responsible for the creation of eBusiness strategy, solution development and implementation of then UPM North American Papers division. Shared similar global responsibilites as part of larger global eBusiness steering team. Managed large portfolio of EDI integration projects across emerging North American customer and supplier organization. During tenure moved transaction processing on order, delivery and invoice from mostly manual to nearly fully automated with customers. Led UPM efforts as part of larger, global Papinet XML industry organization. Streamlined operations by integrating UPM's network of warehouse partners, customs houses, truck and rail carriers. Helped develop and implement with customers and internally solutions such as extranet services, exception management tool and track and trace solution.

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  PwC Consulting - Technology

  • Senior Consultant

    • 2000 - 2001

    Team Lead, Ariba eProcurement Implementation, Baxter HealthcareImplemented Ariba eProcurement tool at Global Fortune 500 Pharmaceutical Company. Led small team in redesign of business processes for procurement of several commodities developing business requirements, to-be processes and interface design. Prepared and led end user training program across multiple sites. Developed reporting strategy for client management.

  • Senior Consultant

    • 1998 - 2000

    Sales Order Process Team Lead, Baan ERP Implementation, Dana CorporationImplemented manufacturing focused ERP system for a Fortune 500 Automotive Acompany across seven sites. Led small team through all full project lifecycle focusing on configuration and customization of the sales and distribution module. Provided end user training and support for sales order entry and customer service departments.

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  PwC

  • Greater St. Louis Area

  • Accountant

    • 1998 - 1998
    • Greater St. Louis Area

    Worked as staff accountant assisting in audits and compilations of quarterly and annual financial statements and footnotes for clients in areas of manufacturing, construction, mining, higher education, non-profit and pension plans.