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Mark Edgeler
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- Leadership
- General Insurance
- Commercial Insurance
- Risk Management
- Working With Brokers
- Show all
Bio
Experience
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NZI
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Auckland, New Zealand
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Claims Team Manager
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Jul 2014 - Present
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Auckland, New Zealand
Role: providing management and leadership to the team, oversight of claims management and workflow distribution, delivery of customer-service excellence internally and externally and all KPIs. A member of the Claims Centre Management Team.Key Achievements:• Managing team through integration with new owners (IAG)• Managing team through times of change which are still continuing• Managing Brokers expectation through times of change
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Lumley Insurance
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Auckland, New Zealand
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Broker Claims Supervisor
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Oct 2006 - Jun 2014
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Auckland, New Zealand
Role: similar to aboveKey Achievements:• Part of new concept of specialist departments (Centre of Expertise) implemented by the company (Motor) & set up an expert team in this area and developed working relationships with relevant parties• Successfully supported team moving from one computer claims management platform to a new windows based package
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AMI Insurance Company
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Auckland, New Zealand
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Customer Service Officer, Call Centre Supervisor then Senior Team Leader
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Nov 1991 - Nov 2005
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Auckland, New Zealand
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Education
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ANZIIF
ANZIIF (Assoc.) CIP -
New Zealand Institute of Management; Certificate in Supervisory Management
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Industry Focus. “Insurance”
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