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Mark Daniel

Project Manager at Celestra
Intro Book
Experienced IT project manager and technical support specialist.
  • Claim this Profile
Location
Bletchley, England, United Kingdom, GB
Languages
  • French -
Skills
  • Microsoft Exchange
  • Technical Support
  • Windows Server
  • Active Directory
  • Group Policy
  • Show all
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Bio

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Topline AI
Mark Daniel is a seasoned IT professional with extensive experience in project management, technical support, and software administration. He holds various certifications, including AgilePM, PRINCE2, ITIL, and Microsoft certifications. Mark has worked in various roles, including Project Manager at Celestra, Service Desk Analyst at CDW UK, and System Analyst/Technical Support Engineer at Frutarom UK Ltd.

Credentials

  • Project Planning & Control™ (PPC) Practitioner
    APMG International
    Dec, 2020
    - Apr, 2026
  • Improving Your Listening Skills
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • The Six Morning Habits of High Performers
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • AgilePM® Practitioner
    APMG International
    Jun, 2020
    - Apr, 2026
  • AgilePM® Foundation
    APMG International
    May, 2020
    - Apr, 2026
  • PRINCE2® Foundation Certificate
    PeopleCert
    Nov, 2019
    - Apr, 2026
  • ITIL Foundation Certificate in IT Service Management
    Purple Griffon
    Jun, 2015
    - Apr, 2026
  • Microsoft Certified Systems Administrator
    Pearson VUE
    Apr, 2007
    - Apr, 2026
  • Microsoft Certified Professional
    Pearson VUE
    Jan, 2007
    - Apr, 2026
  • CompTIA Network+ Certified Professional
    Pearson VUE
    Sep, 2006
    - Apr, 2026
  • CompTIA A+ Certified Professional
    Pearson VUE
    Aug, 2006
    - Apr, 2026
  • ECDL Certificate
    Pearson VUE
    Jun, 2006
    - Apr, 2026
  • PRINCE2® 2017 Practitioner
    PeopleCert
    Jun, 2020
    - Apr, 2026

Experience

  • Celestra
    • Milton Keynes, England, United Kingdom
    • Project Manager
      • Mar 2024 - Present
      • Milton Keynes, England, United Kingdom

  • CDW UK
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Coordinator
      • Mar 2017 - Mar 2024

      Manages the day-to-day operational aspects of project and scope.Manages appointment scheduling during the deployment of the project.Project planning and tracking; creating key milestones and performance indicators.Escalate issues requiring action or decisions to Project Manager/Senior Manager as necessary.Delivering objectives to budgets, deadlines and service level agreement.Managed a technical Point of Sale project deployment of the IT infrastructure for Retail Customer. Effectively managed change to project scope, influencing overall project schedule and cost.Developed and maintained a productive working relationship with project owners, business foundations, software developers, vendors and other project stakeholders. Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks & other issues through the project.Effectively applied methodology and ensured project standards were maintained.Created and distributed project status. Managed project issues, risks and action logs.Managed stakeholder expectations.

    • Service Desk Analyst
      • Sep 2010 - Mar 2017

      Provided 1st/2nd Line technical support to UK based Retail Companies & their head office employees, from the initial phone calls and emails through to determining the problem and resolving using Service Desk Management tools and Knowledge Based Wiki System.

  • IT Systems Engineer (Contractual)
    • IT Technical Support/System Analyst
      • Mar 2009 - Aug 2010

      Contractual and Temporary Jobs.

  • Frutarom UK Ltd
    • System Analyst / Technical Support Engineer
      • Feb 2008 - Jan 2009

      Maintenance of IT Hardware and Software.Maintenance of Employers Windows PC’s and Laptops. Maintenance of Windows Servers in Mixed Domain. Maintenance and management of MS Exchange server. SQL / Delphi Database system Analysis and Monitoring, including: Uploading, downloading, importing & exporting data on a daily basis.

  • BVI Electricity Corporation
    • Information Systems Management Officer
      • Jul 2000 - Dec 2005

      Head of IT department that provided maintenance and management of the corporation’s network infrastructure. Assigned task to IT employees on daily basis. Arranged IT budget with Accounts department on an annual basis.

Education

  • 1982 - 1986
    University of South Wales
    BSc (Hons), Chemical Engineering

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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