Experience

• 

  Northeast Michigan Community Service Agency, Inc (NEMCSA)

  • Saginaw, Michigan Area

  • Data Specialist

    • Jul 2019 - Present
    • Saginaw, Michigan Area

    Regional Data Assistant

• 

  Consumers Energy

  • Saginaw, Michigan Area

  • Customer Service Representative

    • Nov 2008 - Jun 2009
    • Saginaw, Michigan Area

    I analyzed customer accounts to support clients with resolutions.

• 

  Barnes & Noble, Inc.

  • Midland, MI

  • Book Seller

    • May 2008 - Nov 2008
    • Midland, MI

    I stocked bookshelves with appropriate titles, operated a point of sale register, and interacted with guests and assisted with research to obtain suitable/requested items.

• 

  Chemical Bank

  • Midland, MI

  • Secondary Market Specialist

    • May 2001 - Oct 2008
    • Midland, MI

    I independently managed mortgage paperwork for the secondary market including Fannie Mae and Freddie Mac, performed detailed data entry of financial information on federal paperwork, and created reports and organized records for the bank and its’ customers.

• 

  Monitor Sugar Company

  • Bay City, MI

  • Sugar Mill Operator

    • Sep 2000 - Apr 2001
    • Bay City, MI

    I operated a sugar mill in accordance with set specifications in the production of powdered sugar, used the mill to fill sugar bags of 25, 50, and 100 lbs sizes and loaded the sugar bags onto pallets and ensured all required standards of cleanliness at my work site.

• 

  Meijer

  • Bay City, MI

  • Grocery Stocker

    • Sep 1999 - Aug 2000
    • Bay City, MI

    I stocked shelves in the grocery department, assisted guests with inquiries regarding location of product, pricing etc. and maintained cleanliness and organization of grocery areas.

• 

  Guardian Insurance (AXA)

  • Birmingham, United Kingdom

  • Claims Negotiator

    • Sep 1981 - Feb 1999
    • Birmingham, United Kingdom

    I negotiated settlements of auto accident, household loss, and personally injury claims for one of the UK’s largest insurance companies. To do so I consulted with lawyers, doctors, claim adjusters, police and fire personnel, witnesses and auto engineers on cases. I was ranked to manage claims up to 1 million pounds ($1.5 Million US). I was a Team Lead responsible for 4 people, including training and supervision.