Experience

• 

  Peterbilt Motors Company

  • Denton, Texas, United States

  • Peterbilt Standard Repair Time (SRT) Manager

    • Aug 2023 - Present
    • Denton, Texas, United States

• 

  PACCAR

  • Renton, WA

  • Warranty Return Center Manager

    • Aug 2016 - Jan 2024
    • Renton, WA

    Reduce warranty costs through testing and investigation. We provide feed back to multiple divisions, engineering teams, warranty teams, technical centers, purchasing, and suppliers to identify areas of improvement. Using the dynamics of each in order to bring the best possible product to our customers.

• 

  Kenworth Truck Co.

  • Renton

  • Supplier Recovery Manager

    • Nov 2015 - Aug 2016
    • Renton

    Manage Supplier Recovery for Kenworth Warranty. Supplier negotiations, contracts, settlements, etc. Manage to set goals and either meet or exceed every year. Hit record recovery for 2015 and on track to surpass goal for 2016. Continue to manage supplier recovery analysts on training and their ability to be promoted. Set clear and concise goals for both the department as well as individual goals.

• 

  PACCAR

  • United States
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • National Warranty Supervisor

    • Jan 2014 - Oct 2015

    Managed warranty analysts and dealer warranty claims for North American Kenworth dealerships. Set daily/monthly/yearly goals. Managed talent, training, and promotions both within group and outside.

  • Engine Support Center Supervisor

    • Mar 2012 - Jan 2014

    Supervise, manage, train, develop, and support trained personnell. Strive to provide excellent support to our dealer network and to support our PACCAR MX Engine. Identify areas for continuous improvement and profitability. Work with parts, pricing, warranty, and new product development teams. Responsible for Executive presentations, department metrics, and reporting goals weekly to upper management. Prepare reporting presentations which are sent to the Chairman of PACCAR, Mark Pigott.

• 

  Interstate Distributor Co.

  • Tacoma, Washington

  • Roadcall Coordinator

    • Jul 2010 - Nov 2010
    • Tacoma, Washington

    Roadside assistance for diesel engine fleet. Scheduled maintenance, engine and traler repars. Worked with accounting department to issue payments using company purchase order numbers and corporate credit cards. Used wide variety of web-based programs for mapping, service providers, and dealerships.

• 

  Emerald Queen Casino

  • Fife/Tacoma, Washington

  • Bartender

    • Apr 2010 - Aug 2010
    • Fife/Tacoma, Washington

    Customer service oriented, bartending, mixing alcoholic and non-alcoholic beverages. Able to use organizational skills to improve stocking and presentation for customers

• 

  Nisqually Indiana Tribe

  • Olympia, Washington

  • Store Manager

    • Jan 2009 - Nov 2009
    • Olympia, Washington

    Managed profitabilityefficiency, budgeting, ordering, inventory, employee training, human resources, vendors, and cash handling. In the limited time in being the store manager I was able to improve overall profitability from 11-13% to exceed 39% each month. Improved customer satisfaction and employee efficiency in building and maintaining a strong management team. Implemented and opened a second store on time by depending on my management team to help us do what needed to be done to accomplish this challenging task.

• 

  Cummins Inc.

  • United States
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • PACCAR Account Manager

    • Sep 2004 - Jun 2008

    Started in the Order Management Group for numerous OEMs, (Blue Bird, Freightliner, Navistar, Chrysler, Volvo, Gillig, and PACCAR). Became account manager which included forecasting, warranty/policy payments and approvals, accounts payables/receivables, and corporate contract negotiations. Identified and implemented a Six Sigma project which provided a savings that exceeded $560,000+ per year. Worked with engineering and IT depart identifying business processes which improved profitability and efficiency.

  • Service Advisor

    • Nov 1999 - Sep 2004

    Managed service department profitability thru technician efficiency, profitability, and productivity. Implemented goal setting by setting up teams and using strengths from each team member to train each other. Major accomplishment was taking the service department from losing $600k+ per year to becoming a profit center. This was attained thru careful selection and training of technicians using collaboration and a wide variety of ideas throughout the entire team.

• 

  Albertsons

  • Western Washington

  • Asst Grocery Manager

    • Nov 1985 - Jun 1999
    • Western Washington

    Customer service, cash handling, training, managed numerous departments and improved profitability in each and every department under my supervision. Managed dairy dept, frozen dept, produce dept, beer and wine dept. Each of the departments profitability increased each and every quarter thru proper training, pricing, and displays.