Experience

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  realestate.co.nz

  • Auckland, New Zealand

  • Inside Sales Specialist

    • Jan 2024 - Present
    • Auckland, New Zealand

    As New Zealand’s industry-owned property portal and the home of serious buyers, realestate.co.nz offers Kiwis a comprehensive selection of real estate listings online.The role of Inside Sales – Client Growth is to develop; manage and optimize the business relationships the company has with its key clients nationwide. The clients of the company include licensed real-estate offices, their business owners, and sales managers as well as licensed real-estate agents property managers, and business brokers.

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  New Zealand Skills and Education College

  • Auckland, New Zealand

  • National Sales & Industry Engagement Manager

    • Jan 2023 - Dec 2023
    • Auckland, New Zealand

    Working with liked minded people who want to enable anyone to transform their lives through the power of learning.My role is to lead the team of expert Student Course Advisors to find the perfect course and career direction for anyone who is interested in enhancing their skills through education.

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  The Career Academy

  • Auckland, New Zealand

  • Head of Sales

    • Jan 2018 - Jan 2023
    • Auckland, New Zealand

    As a Senior Sales Leader my role was to drive, mentor and coach Student Advisors and Managers for both inbound and outbound channels to sell online training courses to potential students across New Zealand and Australia. Responsible for ensuring staff achieve their goals whilst setting realistic yet challenging targets that align with the overall company goal. Motivating teams to exceed rather than met targets and striving for excellence in customer service.During my 5-year tenure I have delivered every year on set KPI’s and exceeded sales targets. Ensuring the company has achieved incremental year on year growth. Introducing robust strategic planning processes was paramount to ensuring profitable revenue grow, while maintaining a great customer experience.

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  My On Road Plan

  • Ellerslie

  • General Manager

    • Aug 2016 - Dec 2017
    • Ellerslie

    My On Road Plan specialises in memberships for vehicle owners which for easy weekly or fortnightly payments the members get cover for WOF checks, Rego’s, Servicing, Roadside Assistance, Safety Checks, GPS Security Tracking and many more benefits. The role required me to develop the products, the service and processes and prepare for launching direct to the market.Products – research and development of additional products ensuring the customer has an option to choose one that is tailored to their needs and budgets. Ensuring value for money is identified by the customer easily whilst also ensuring that the business unit is delivering profits through stretch goals.Service – creating a service offering that always has the customers’ needs at the front of mind. Automation of messaging and the creation of a functional website and mobile application are paramount to being able to offer the most seamless service.Marketing – developing and implementing a strategy that will enable us to obtain customers from various channels including collateral at POS, social media, print advertising and campaigns leveraging the existing customer base.Processes – enabling the team to streamline processes through utilisiation of automated systems and ensuring the customer remains the focus when looking to cut time.

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  Latitude Financial Services

  • Auckland, New Zealand

  • Customer Service Manager

    • Jun 2014 - Jul 2016
    • Auckland, New Zealand

    During my time in this role the department increased Grade of Service, decreased the Average Speed of Answer and Abandonment rates and implemented an NPS system with results of continuous improvement. This was achieved mostly by a communication strategy of all metrics specifically tailored for each team member and team. Combined with a focus on team culture by ensuring the wins were celebrated and the poor performance was addressed immediately, ensured consistency. I implemented a regular 360 degree feedback process and ensured it was taken seriously by enabling senior agents to take ownership to ensure buy in from the ground up. As a Customer Service Manager the primary focus was on staff development, leading process improvement and focusing on the centers strategies. A focus was on positive attrition to ensure staff development was paramount and as a result continuous recruitment was conducted. We championed outside the box thinking when selecting potential front line agents with a large amount of success.The role managed four Team leaders responsible for managing over fifty customer service and service to sales staff, to achieve performance, ensure quality of customer experiences and exceed targets. In addition the role was responsible for the team’s adherence to policy and regulatory compliance as well as balancing profit targets with compliant business practices.

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  GE Money New Zealand

  • Auckland

  • Insurance Development Manager

    • Jan 2013 - Jun 2014
    • Auckland

    The primary focus for this role was to manage and drive the sales operations, grow insurance revenue compliantly and profitably through new and existing cross sell opportunities.Achievements include development and implementation of a comprehensive distribution management plan and strategy. Worked across boarders by maintaining an open relationship with the Australian based compliance, marketing and management team. Month on month increase of sales and conversion rates whilst maintaining low compliance issues. Implemented new sales scripting and provided insights into call volume opportunities.

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  St John Medical Alarms

  • Territory Sales Leader

    • Jun 2010 - Dec 2011

    Management of twenty five sales representatives and two sales support staff, across the Northern and Midland regions of the North Island. Successfully managed a large team through significant structural organisational changeCreation, implementation and coaching of development plans tailored to each staff memberRevision and redevelopment of existing territory plans to better reflect the skills and experience of sales resources.Management of two individual regional budgets and approval of all departmental expenditure. Providing recommendations to senior management regarding potential improvements to the budgetsIn depth analyses of territory performance and statistics.Promoting regular and open communication between manager and staff, through encouraging feedback with an aim to make processes the most efficient they can be.Working with the Human Resources team to recruit for various territories, each of which require unique attributes, experience and skill levels. Planning and sourcing of key advertising opportunities to help drive more sales leads for individual territories. Organisation, running and post event analysis of major exhibitions. Taking complaints from the public and resolving beyond customer expectations. Quality control and constructive feedback for sales consultants based on customer interactions

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  Tower Insurance

  • New Zealand
  • Insurance
  • 700 & Above Employee

  • Key Account Manager

    • Mar 2007 - Oct 2008

    Alliance Relationship Manager - TOWER NZ (Auckland)Account Management of four major New Zealand Banks and Lending Institution portfolios - Auckland and WellingtonEstablishment of New Zealand Home Loans advisors accountEstablishment of Kiwibank accountExtensive up to date knowledge of several insurance portfolio products and servicesCreation and Implementation of advanced training materialsOrganisation and running of partnership meetingsComplaint resolutionRegular full day induction training for all new National and ANZ bank call centre staff

  • Sales Team Leader TOWER NZ

    • Sep 2003 - Mar 2007

    Daily management of 12 Inbound Insurance Sales ConsultantsRegular management of 26 Inbound Insurance Sales Consultants and part time running of the national sales departmentCompletion of yearly and half yearly performance reviewsCall and quality assessments and feedbackRecruitment of new staff membersParticipation in induction training of new staffSole charge of Outbound calling process including liaising with external providersFacilitation of weekly team meetingsMonthly One to One coaching with staffWeekly generation and distribution of sales resultsOrganisation of yearly two day sales conferenceDepartment representative for project teamsQuality control and constructive feedback for sales staff based on customer interactionsMonthly auditing of company compliance for all sales staffTeaching of comprehensive, ongoing sales training in the latest sales techniques through to advanced level