Experience

• 

  Hisense South Africa

  • South Africa

  • Export Service Manager

    • Jun 2023 - Present
    • South Africa

• 

  Skyworth. Sinotec

  • Gauteng, South Africa

  • Service Manager

    • Feb 2020 - Aug 2023
    • Gauteng, South Africa

• 

  Samsung South Africa

  • sub Sahra

  • REGIONAL SERVICE MANAGER

    • Mar 2010 - Feb 2020
    • sub Sahra

    Key Functions & Responsibilities: • Building and maintaining rapport with new and existing partners• Financial, budget and profit forecasting• Prepare and review annual budget• Staff KPI monitoring and evaluations• Partner audits and system training• Project management and special projects.

• 

  Samsung SA

  • TECHNICAL TRAINING AND SUPPORT FOR SUB SAHARA AFRICA AND SOUTH AFRICA

    • 2010 - 2013

    Key Functions & Responsibilities: • National training of ASCs • Conduct technical audits• KPI monitoring• Technical support.

• 

  Mastertronics

  • SENIOR TECHNICIAN/SUPERVISOR

    • Mar 2006 - Feb 2010

    Key Functions & Responsibilities: • Quality control of repairs and staff performance• Pre-assessment of electronic equipment (TVs) for import• Human Resource Management• Stock control • Supervision of performance and production targets• Keep abreast of current technology• Weekly stock reporting to Regional, National and Logistics Managers• National technical support for agents (Mastertronics and Hifi Corp).

• 

  Early Bird Services

  • BRANCH MANAGER

    • Jul 2004 - Feb 2006

    Key Functions & Responsibilities: • Management of operational aspects (warehouse, distribution, sales, administration, human resources and customer service)• Team lead, conduct performance appraisals and ensure Standard Operating Procedures compliance• Monthly and weekly reporting on financial, sales and performance targets• Develop forecasts and financial objectives• Electronic repairs

• 

  Electronic Zone

  • SHAREHOLDER

    • 2001 - 2004

    Key Functions & Responsibilities: • Stock control management• Debtors control and financial administration• Coordination of warehouse logistics and technical training/upskilling• Supervisor to 3 staff members• Marketing and sales through major retailers• Maintain excellent customer satisfaction through quality, timeous delivery and effective communication• Electronic repairs (approx. 250 units per month)

• 

  Maxicare/Edentronics

  • WORKSHOP MANAGER

    • 1995 - 2001

    Key Functions & Responsibilities: • Liaise with manufacturers and national agents• Quality control and customer service• Management and supervision of warehouse staff and administration• Coordinate training of technical staff• Procurement, logistics and sourcing of stock• Electronic repairs.

• 

  Mastercare

  • TECHNICIAN - FIELD & BENCH

    • 1993 - 1994

• 

  AIM

  • VCR TECHNICIAN

    • 1991 - 1992

• 

  Mastercare

  • APPRENTICE

    • 1988 - 1991