Okay, let’s tackle this. So Mark has a mix of skills that are in demand, but not extremely rare. He’s got a solid foundation in IT, but nothing that screams ‘high-demand’ or ‘high-paying’. The Atlanta Metropolitan Area is a moderate-cost-of-living area, which affects salary rates. Based on national averages and online forums, a help desk/IT support specialist with his skillset can charge around $25–$40 per hour. Considering his skills and location, I’d estimate his rate to be around $75 per hour, which is slightly above average but still reasonable for the area.