Experience

• 

  Phillips Performance Consulting, LLC

  • Jacksonville, Florida Area

  • Principal

    • Sep 2010 - Jul 2018
    • Jacksonville, Florida Area

    Helping business owners and managers unleash the high performance potential of their workforces by aligning the RIGHT people with the RIGHT processes working under the RIGHT conditions. Advising leaders and IT partners on quickly adopting new technology, tools and processes to maximize the benefits realized and more quickly recoup investment costs through higher performance.

• 

  Blue Cross and Blue Shield of Florida

  • United States
  • Insurance
  • 700 & Above Employee

  • Organization Architect

    • 1997 - Dec 2009

    Internal consultant identifying and addressing organizational impacts, readying organizations for transformational changes and determining new organizational designs to meet changing business needs.

  • Manager (Re-engineering operations)

    • Oct 1992 - Sep 1997

    Managed transformational change in processes, organization and technology for enrollment and billing department. Selected for corporate re-engineering initiative where I started up company's first project management office and an organization to deploy new business model.

  • Public Relations Manager

    • Jul 1982 - Oct 1992

    Various positions held focused on media relations, strategic communication, public relations planning, executive communication and marketing communication.

• 

  Public Communications Inc.

  • Consultant

    • 1980 - 1982

    Tampa office, specializing in tourism and health care clients

• 

  Adams Gaffney Public Relations

  • Consultant

    • Sep 1975 - Oct 1977

    Focused on retail clients and political campaigns