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Bio

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Mariya Prikhodko is a seasoned hospitality professional with expertise in management, sales, and customer service. She has worked in various roles, including Restaurant Manager, Reservations Consultant, Guest Relations Executive, and Sales Representative, with experience in upscale contemporary Chinese restaurants, celebrity chef restaurants, and pharmaceutical companies. She holds a degree in Marketing from Novosibirsk State University of Economics and Management.

Experience

  • Hakkasan Group
    • San Francisco Bay Area
    • Restaurant Manager
      • Feb 2019 - Mar 2020
      • San Francisco Bay Area

      Upscale contemporary Chinese restaurant in a busy part of San Francisco downtown; As the Restaurant Manager, handled the floor operation with deep in- hands team support according to the operational needs ensuring the highest level of guest delight. Coordinating kitchen, bar, and front of the hou...

    • Reservations Consultant
      • Jun 2018 - Feb 2019

      Assisting guests with their reservation requests, ensuring each interaction is personalized. Answering incoming guest calls, running daily reports. Achieving sales goal by sending pre-arrival emails with the up-sell proposals. Increasing incremental revenue over the phone, mail and in person. Sen...

    • Guest Relations Executive
      • Jul 2017 - Jun 2018
      • San Francisco Bay Area

      Celebrity Chef Restaurant in the heart of Financial District. Reservations managing and events handling with proper preparation skills and ensure the highest level of satisfaction; packages selling and existing promotions up selling; guest flow management during peak hours; training and coaching...

  • Slice House by Tony Gemignani
    • 680 2nd St, San Francisco, CA 94107
    • Assistant Restaurant Manager
      • Jun 2015 - Feb 2017
      • 680 2nd St, San Francisco, CA 94107

      Casual dining restaurant operations supervision, standards creation and further follow-up; staff training and evaluation; standard operating procedures creation and implementation; suppliers relations; budgeting and achieving weekly targets inrevenue; customer feedback handling and service improv...

  • Genentech
    • South San Fransisco, CA
    • Administrative Assistant
      • Sep 2012 - Sep 2014
      • South San Fransisco, CA

      ‣Completed drafting orders consistently ahead of schedule in order to improve customer satisfaction‣Supported and collaborated with customers and team on a daily basis regarding order status by sending out 30+ emails/calls per day

  • Bella Siberia
    • 2/3 North Passage, Kirov region, Novosibirsk 63...
    • Sales Representative
      • Oct 2008 - Jul 2010
      • 2/3 North Passage, Kirov region, Novosibirsk 63...

      ‣Managed 70-80+ accounts and upheld a high level of customer service‣Increased clientele by acquiring at least 5 new customers per monthAveraged 50+ cold calls per day

Education

  • 2006 - 2010
    Novosibirsk State University of Economics and Management (NSUEM)

Suggested Services

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Industry Focus. “Hospitality”

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