Bio
Experience
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Hakkasan Group
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San Francisco Bay Area
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Restaurant Manager
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Feb 2019 - Mar 2020
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San Francisco Bay Area
Upscale contemporary Chinese restaurant in a busy part of San Francisco downtown; As the Restaurant Manager, handled the floor operation with deep in- hands team support according to the operational needs ensuring the highest level of guest delight. Coordinating kitchen, bar, and front of the hou...
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Reservations Consultant
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Jun 2018 - Feb 2019
Assisting guests with their reservation requests, ensuring each interaction is personalized. Answering incoming guest calls, running daily reports. Achieving sales goal by sending pre-arrival emails with the up-sell proposals. Increasing incremental revenue over the phone, mail and in person. Sen...
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La Mar Cebicheria Peruana by Gaston Acurio
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San Francisco Bay Area
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Guest Relations Executive
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Jul 2017 - Jun 2018
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San Francisco Bay Area
Celebrity Chef Restaurant in the heart of Financial District. Reservations managing and events handling with proper preparation skills and ensure the highest level of satisfaction; packages selling and existing promotions up selling; guest flow management during peak hours; training and coaching...
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Slice House by Tony Gemignani
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680 2nd St, San Francisco, CA 94107
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Assistant Restaurant Manager
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Jun 2015 - Feb 2017
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680 2nd St, San Francisco, CA 94107
Casual dining restaurant operations supervision, standards creation and further follow-up; staff training and evaluation; standard operating procedures creation and implementation; suppliers relations; budgeting and achieving weekly targets inrevenue; customer feedback handling and service improv...
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Genentech
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South San Fransisco, CA
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Administrative Assistant
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Sep 2012 - Sep 2014
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South San Fransisco, CA
‣Completed drafting orders consistently ahead of schedule in order to improve customer satisfaction‣Supported and collaborated with customers and team on a daily basis regarding order status by sending out 30+ emails/calls per day
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Bella Siberia
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2/3 North Passage, Kirov region, Novosibirsk 63...
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Sales Representative
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Oct 2008 - Jul 2010
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2/3 North Passage, Kirov region, Novosibirsk 63...
‣Managed 70-80+ accounts and upheld a high level of customer service‣Increased clientele by acquiring at least 5 new customers per monthAveraged 50+ cold calls per day
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Education
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2006 - 2010Novosibirsk State University of Economics and Management (NSUEM)
Suggested Services
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Industry Focus. “Hospitality”
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