Experience

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  Aleph KSA

  • Al-Riyadh Governorate, Saudi Arabia

  • Brand Manager - Service

    • Sep 2018 - Present
    • Al-Riyadh Governorate, Saudi Arabia

    • Develop and implement after sales service strategies and policies.• Manage and supervise after sales service staff.• Set and monitor operational KPI’s and goals for after sales service staff.• Ensure that after sales service standards are met and exceeded.• Handle complex customer complaints and warranty claims.• Manage budgets and track expenses for the after sales service department.• Analyzing operational data to identify areas for improvement in efficiency and effectiveness.• Analyzing cost data to identify opportunities to reduce costs without sacrificing the quality of service.• Review monthly sales reports to identify trends in customer demand and revenue growth.• Analyze cost breakdowns to identify areas where expenses can be reduced.• Prepare quarterly profit margin reports to track the profitability of the country service team.• Collect and analyze customer feedback to identify areas where after sales service can be improved.• Develop and implement training programs for after sales service staff.• Provide regular reports to management on the financial performance of the country service operation.• Developing and implementing a business plan for each new branch• Hiring and training staff for each new branch.• Procuring equipment and supplies for each new branch.• Stay up-to-date on the latest after sales service technologies and trends.• Working with sales and marketing teams to develop and promote after sales service products and services.• Developing and implementing inventory management policies and procedures.• Monitoring inventory levels and identifying potential stockouts or surpluses.• Tracking inventory data and generating reports to identify trends and make informed decisions.

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  Arab Computers Ltd.

  • Jeddah , Saudi Arabia

  • Service Manager

    • 2015 - Sep 2018
    • Jeddah , Saudi Arabia

    - Handling the service operations in Jeddah- Controlling the staff.(training, certificates,....)- Ensuring the customer service into his high end expectation.- Recruitment process.- Controlling the stock and logistic part- Controlling the repairs from diagnosing to closing and delivery.( Aging, delivery,KBB...)- Reporting to Apple the daily and weekly process.- Ordering and maintaining stock from Apple, Reporting the whole Operation on daily and weekly basis to Apple.

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  Virgin Megastore

  • Villagio Mall, Doha, Qatar

  • Multimedia Department Manager

    • 2015 - Dec 2015
    • Villagio Mall, Doha, Qatar

    Handling all Multimedia concerns,and operation, and duty manager for all other sections.Planing and Organizing Apple Product section,Gaming section and Accessories.Insure target achieving.Staff control ( motivation, schedule,…).Stock supervision and control ( Display, Orders, inventories, transfer between branches).Daily Sales supervision and targets.Customer service support.

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  iSTYLE ( Apple Premium Reseller)

  • Lebanon, Hamra

  • Service Manager

    • Sep 2010 - Jan 2015
    • Lebanon, Hamra

    Started as Technician, certified from Apple.Handling all repairs hardware and software.Customer service department And genius bar. Promoted to Service Manager, Handling all the operation( Customer service, stocks (orders, shipments, inventory).Dealing and handling the service to other retailers and companies related to Apple products.Perform Training for staff and customers.