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Marine Martin profile image

Marine Martin

Duty Manager at The Slaak Rotterdam, a Tribute Portfolio Hotel
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Hospitality professional with Master's degree in Business Administration and Management
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Location
Hanoi Capital Region, VN
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Professional working proficiency
  • Dutch Elementary proficiency
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Bio

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Marine Martin is a seasoned hospitality professional with experience in front desk, duty manager, and community manager roles. She holds a Master's degree in Business Administration and Management from SKEMA Business School and has worked in various locations, including Paris, Rotterdam, and Hanoi. She is fluent in French, English, Spanish, and Dutch. Marine has a strong background in customer service, team management, and communication. She has worked in fast-paced environments, including hotels and event management, and has experience with social media management and content creation.

Credentials

  • Tage Mage 353/600
    FNEGE
    Apr, 2022
    - Apr, 2026
  • TOEFL
    TOEFL®

Experience

  • The Slaak Rotterdam, a Tribute Portfolio Hotel
    • Rotterdam, South Holland, Netherlands
    • Duty Manager
      • Aug 2023 - Dec 2023
      • Rotterdam, South Holland, Netherlands

      Analysis of Marriott Brand StandardsUpdating and training employee to the Crisis ManagementCoordination between operational departments (Set up new communication, trainings)Guest Relation service (analyse guest complaints, resolve it)Participating in the process of making more benefits (meetings with management board, P&L discussion with GM)Be performant to each operational department

  • Hôtel Plaza Athénée Paris
    • Paris, Île-de-France, France
    • Front Desk
      • Jan 2023 - Jun 2023
      • Paris, Île-de-France, France

      Discovering of the hospitality sector

  • Student Pop
    • Ville de Paris, Île-de-France, France
    • Travailleur indépendant
      • Nov 2022 - Mar 2023
      • Ville de Paris, Île-de-France, France

      Interim assignments

  • SKEMA Job Service Nice
    • Nice et périphérie
    • Hôtesse
      • Sep 2022 - Dec 2022
      • Nice et périphérie

      Hôtesse pour les NRJ Music AwardsHôtesse pour l'émission Cannes Comedy ClubHôtesse pour un séminaire d'entreprise

  • Ardi Entreprise
    • Craponne, Auvergne-Rhône-Alpes, France
    • Community Manager
      • Apr 2021 - Jun 2021
      • Craponne, Auvergne-Rhône-Alpes, France

  • McDonald's
    • Crew Member Chief
      • Nov 2020 - Jun 2021

      I became a creative member chief at McDonald's Charpennes (Villeurbanne) after following a one-month training course and passing a test. My role is to train and evaluate new team members in each position so that they develop good practices. A trainer also has the status of team leader and must therefore manage the team members in the field so that everything runs smoothly. The qualities I acquired: - Versatile - Autonomous - Methodical

    • Restaurant Crew Member
      • Dec 2019 - Oct 2020

  • Licence professionnelle GRH
    • Villeurbanne, Auvergne-Rhône-Alpes, France
    • Community Manager
      • Oct 2020 - Mar 2021
      • Villeurbanne, Auvergne-Rhône-Alpes, France

      Creation of the LinkedIn pageDesign of a logo & a bannerNetwork developmentContent creation

  • Paracelse Cours & Conférences
    • Lyon, Auvergne-Rhône-Alpes, France
    • Market Research Analyst
      • Sep 2020 - Mar 2021
      • Lyon, Auvergne-Rhône-Alpes, France

      Use of the SPHYNX software

Education

  • 2022 - 2025
    SKEMA Business School
    Master's degree, Business Administration and Management, General
  • 2024 - 2024
    French Vietnamese School of Management (CFVG)
  • 2021 - 2022
    Universidad Católica de Valencia San Vicente Mártir
    DUETI, Business Administration and Management, General
  • 2019 - 2021
    IUT Lyon 1
    Higher National Diploma, Small Business Administration/Management

Suggested Services

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Industry Focus. “Hospitality”

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