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Marine Martin

Duty Manager at The Slaak Rotterdam, a Tribute Portfolio Hotel
Intro Book
Hospitality expert with crisis management and team leadership skills.
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Location
Hanoi Capital Region, VN
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Professional working proficiency
  • Dutch Elementary proficiency
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Bio

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Marine Martin is a seasoned hospitality professional with expertise in crisis management, guest relations, and team leadership. She holds a Master's degree in Management Business Consulting and Decision Intelligence from SKEMA Business School, and has worked in various roles including Duty Manager at The Slaak Rotterdam and Market Research Analyst at Paracelse Cours & Conférences.

Credentials

  • Tage Mage 353/600
    FNEGE
    Apr, 2022
    - Apr, 2026
  • Test of English for International Communication (TOEIC)
    The TOEIC Program
  • TOEFL
    TOEFL®

Experience

  • The Slaak Rotterdam, a Tribute Portfolio Hotel
    • Rotterdam, South Holland, Netherlands
    • Duty Manager
      • Aug 2023 - Dec 2023
      • Rotterdam, South Holland, Netherlands

      Analysis of Marriott Brand StandardsUpdating and training employee to the Crisis ManagementCoordination between operational departments (Set up new communication, trainings)Guest Relation service (analyse guest complaints, resolve it)Participating in the process of making more benefits (meetings with management board, P&L discussion with GM)Be performant to each operational department

  • McDonald's
    • Crew Member Chief
      • Nov 2020 - Jun 2021

      I became a creative member chief at McDonald's Charpennes (Villeurbanne) after following a one-month training course and passing a test. My role is to train and evaluate new team members in each position so that they develop good practices. A trainer also has the status of team leader and must therefore manage the team members in the field so that everything runs smoothly. The qualities I acquired: - Versatile - Autonomous - Methodical

    • Restaurant Crew Member
      • Dec 2019 - Oct 2020

  • Paracelse Cours & Conférences
    • Lyon, Auvergne-Rhône-Alpes, France
    • Market Research Analyst
      • Sep 2020 - Mar 2021
      • Lyon, Auvergne-Rhône-Alpes, France

      Use of the SPHYNX software

Education

  • 2022 - 2025
    SKEMA Business School
    Master's degree, Business Administration and Management, General
  • 2024 - 2024
    French Vietnamese School of Management (CFVG)
  • 2021 - 2022
    Universidad Católica de Valencia San Vicente Mártir
    DUETI, Business Administration and Management, General
  • 2019 - 2021
    IUT Lyon 1
    Higher National Diploma, Small Business Administration/Management

Suggested Services

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Industry Focus. “Hospitality”

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