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Bio

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Marina Joyce Reyes, a seasoned professional with a proven track record in customer-centric roles, has honed her expertise in Real Estate, Customer Service, and Sales. With 2 years of experience as Provincial Head for Documentations, Credit & Collections at Wee Community Developers, Inc., she has developed a keen eye for detail and a talent for resolving complex disputes. A JLPT N3 Passer, Marina has also demonstrated her linguistic versatility in a Japanese CSR role at Teleperformance. Her proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint, has enabled her to effectively communicate with clients and colleagues alike.

Experience

  • Wee Community Developers, Inc
    • Iloilo, Western Visayas, Philippines
    • Provincial Head for Documentations, Credit & Collections
      • Aug 2018 - Jul 2020
      • Iloilo, Western Visayas, Philippines
  • Teleperformance
    • Teleperformance, Ayala
    • Japanese CSR
      • Oct 2014 - Aug 2018
      • Teleperformance, Ayala

      JLPT N3 Passer

  • Aegis People Support, Inc.
    • makati city, philippines
    • Japanese CSR
      • Sep 2013 - Sep 2014
      • makati city, philippines
    • Virtual Assistant
      • Oct 2012 - Aug 2013
    • Risk Operations Analyst
      • Sep 2011 - Oct 2012
      • Fort Bonifacio

      • Customer Service• Provides information in response to the customer account details. • Analyzing the customers dispute.• Files disputes from unauthorized transactions in the account/debit card.• Close debit cards.• Handles and resolves customer complaints. Looks into and resolve complaints about...

  • Best Western Premier F1 Hotel
    • Fort Bonifacio, Philippines
    • Guest Service Associate
      • Mar 2012 - Aug 2012
      • Fort Bonifacio, Philippines

      • Deals with guests who checks in and out, also handling cashiering.• Guest rooming assignments using the OPERA system.• Constantly coordinates with all departments and keeps them updated with changes that occur.• Posts and updates daily occupancy rate.• Escorting the guest to their room and pres...

  • First Global BYO Corp.
    • Fort Bonifacio, Philippines
    • Investment Consultant
      • Dec 2009 - Mar 2012
      • Fort Bonifacio, Philippines

      • Assigned at different booth manning locations.• Giving fliers to prospect client.• Getting information and dealing with Client needs for investment.• Updating clients.• Presenting project.• Closing the deals and documentations.

Education

  • 2007 - 2009
    International Electronics & Technical Institute
  • 2003 - 2007
    Lagro High School
  • 2001 - 2003
    Lagro Elementary School
  • 2000 - 2001
    St. Peter Christian School
  • 1997 - 2000
    福生市福生一小学校

Suggested Services

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Industry Focus. “Real Estate”

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