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Marilou Welling is a seasoned hospitality professional with extensive experience in event production, team building, and resort management. She has held various leadership positions, including Director of Interactive Engagement, Conference Planning Chair, and President of the Board of Directors. Her expertise spans hospitality management, hotels, event production, and tourism.

Experience

  • Amelia Island, Florida
    • Amelia Island, Florida
    • Director of Interactive Engagement
      • Dec 2019 - Present
      • Amelia Island, Florida

    • Non-Profit Volunteer
      • Nov 2016 - Dec 2020

      Conference Planning Chair (November 2016 - 2020)- Coordinated and organized the full planning of the 2017 and 2019 National Conferences as well as the 2018 Strategic Summit- Recruited keynote speakers, guest speakers, and educational session speakers to enhance the conference experience for 150+ members in attendance each year- Created the conference programs and integrated information into the conference app which included an interactive social platform that was well received by the attendees- Planned and produced unique networking events throughout the conference agendas where attendees were able to network in an engaging and memorable environment- Improved the communication and structure of the Board of Directors throughout tenure on the board which allowed for committee strength and increased recruitment tactics- Finalized banquet event orders detailing meals, meeting room set up, hotel/resort accommodations, and audio/visual needs through effective virtual communications with the site managers- Integrated engaging fundraising aspects into the evening events to raise $12K+ in scholarship fundingSite Selection Chair (November 2016 - 2020)- Attended Connect Marketplace annually since 2016 as a meeting planner to network with hotels/resorts- Prepared presentations based on extensive research that provided site and financial information to the Board of Directors in order to finalize decisions on future sites for the National Conference- Negotiated resort contracts with sites to achieve room rate, meal cost, and overall expense goalsAll Positions Held- Co-Chair of the Communications Committee (November 2020 - present)- President of the Board of Directors (Three-year term: November 2017-2020)- Secretary of the Board of Directors (November 2016 - November 2017)- Agency Professional Member (November 2011 - Present)- Emerging Professional (September 2009 - November 2011)

  • ghSMART
    • Virtual
    • Recruiting Coordinator
      • Mar 2019 - Oct 2019
      • Virtual

      - Coordinated the travel, over-night accommodations, and meeting specifics for candidate interviews while providing a white glove experience for high-profile candidates- Instituted team guidelines for the candidate to be passed off between interview stages in order to create a smooth and positive process for the team and the candidate- Worked daily with the United Kingdom branch to grow their team by 20% within the year

    • United States
    • Hospitality
    • 100 - 200 Employee
    • Senior Recreation Event Manager
      • Jan 2017 - Mar 2019

      - Dedicated to supporting the Executive Director of Recreation by carrying out all responsibilities including expense reports, project management, and leadership in the absence of the executive- Executed the weekly scheduling for the 25-person team accomplishing coverage from 7:00AM to 11:00PM daily which included fulfilling up to ten different shifts per day- Oversaw the event production of 15+ guest events for numerous holiday celebrations accommodating up to 800 attendees per event- Customized and implemented 150+ group activities from 20-600 guests per program- Balanced the departments expenses, labor, and revenue on a quarterly forecasting plan achieving all goals in 2017 and 2018

    • Group Recreation Sales and Special Events Manager
      • Jul 2015 - Jan 2017

      - Contracted over 450 group programs while working through the entire sales and planning process: site visit, cost negotiation, planning meetings, vendor arrangements, and event production- Created marketing materials encompassing 50+ exclusive options for clients to browse including team building events, recreational tours, local experiences, entertainment options, children's programs- Accomplished 124% of yearly sales goal- Nominated and awarded manager of second quarter in 2016- Completed a 3-week task force mission at Omni La Costa Resort in Carlsbad, CA to jumpstart a group recreation programming department consisting of local concessions and team building concepts

    • Recreation Coordinator
      • Apr 2014 - Jul 2015

      - Launched the opening of a partnership program on site for Biggest Loser Resort, Amelia Island- Managed a labor-intensive Beach Operation consisting of 30 seasonal associates for 6 months- Implemented the first annual Turkey Trot 5K consisting of 550+ runners in attendance, generating $10K in revenue with proceeds supporting the local YMCA community- Expanded excel proficiency by creating a daily report for six managers and the Executive Director of Recreation to monitor $950K+ incoming revenue across nine different departments

    • Restauarant Supervisor / Banquet Captain
      • Dec 2013 - Apr 2014

    • Social Recreation Activities Manager
      • Mar 2012 - Dec 2013

      - Hired 25 quality associates for the resorts $90 million renovation re-opening for the 2013 season- Designed daily drop off youth program generating $125K yearly revenue with enticing theme enhancements, creative crafts, learning excursions and innovative activities- Developed charismatic public speaking skills by hosting poolside entertainment for families- Produced numerous special events in junction with local community charities

    • Recreation Intern
      • May 2011 - Mar 2012

      - Provided an extension of leadership to the department supervisor for the Amelia's Wheels team- Perfected guiding two hour Segway tours creating engaging and memorable moments for riders- Assisted with bicycle maintenance for guests and member residents of the resort

    • Practicum Apprentice
      • May 2010 - Aug 2010

      Explored recreation passion through overseeing drop off kids camp programs as well as beach and poolside kids activities as a recreation lead counselor.

Education

  • 2007 - 2011
    Slippery Rock University of Pennsylvania
    Bachelor's degree, Resort Recreation Management and Tourism

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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