Experience

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  Coffee Pond Photography & Yearbooks

  • Framingham, Massachusetts, United States

  • Seasonal Customer Service Representative

    • Sep 2021 - Present
    • Framingham, Massachusetts, United States

    -Assist parnets with ordering school pictures over the phone. This includes taking orders over the phone, booking retakes, and answering questions.-Research any customer service issues. Work here to ensure orders are processed in a timely manner.-Answer incoming emails from the website.

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  B&R Tree Services

  • Administrative Assistant

    • Jul 2020 - Aug 2021

    -Manage 3 incoming phone lines for the company. I am the first point of contact for the company. I booked estimates, scheduled jobs and answered questions. I transferred calls as necessary and took messages.-Managed the CEO's sales calendar including confirming estimates and rescheduling estimates. Touched base with the CEO during the day and kept clients informed of his arrival.-Contacted leads that came in through HomeAdvisor by phone, email and text. Booked estimates as needed. Checked HomeAdvisor account throughout the day so all leads are contacted in a timely manner.-Schedule jobs for the crew. Map out jobs for routing purposes. Inform clients if a job had to be rescheduled due to weather and reschedule them. Confirmed all jobs before the crew arrived.-Act as an assistant to the CEO by communicating to him about any issues. Troubleshoot problems and get stuff done. Took dictation from the CEO and assisted him in drafting sales quotes, emails and memos.

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  Freelance Marketing

  • Boston, MA

  • Freelance marketing Consultant

    • May 2014 - Jul 2020
    • Boston, MA

    •Managed Twitter accounts for Connectly (a social media/software company). Accounts I managed were in a multiple industries including technology, education and marketing. This included writing tweets that were consistent with the company’s brand.•Connected with influencers on Twitter. Built new lists and added to existing lists of influencers across multiple industries. Researched breaking news, trending topics and hashtags for clients. •Wrote a marketing plan for Didi Emmons, a professional chef opening up a café in Inman Square. This marketing plan covered social media, sales strategy and lead generation techniques.•Did extensive work on Didi Emmon’s website. This included switching out photos, updating pages and troubleshooting the site.•Compiled a mailing list and implemented an e-mail blast program. Wrote, designed and sent out e-mails in Mail Chimp.•Offered advice on marketing strategy and helped with technical issues.

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  Axle Video, LLC

  • Greater Boston Area

  • Marketing Assistant

    • Jan 2013 - Dec 2013
    • Greater Boston Area

    •Axle Video, LLC is an IBM Business Partner. Severed as a liaison between IBM and Axle Video.•Created and managed a marketing budget for funds given to us by business partner IBM. Submitted all necessary invoices, receipts and forms for IBM’s approval.•Oversaw accounts payable and receivable, sent invoices and receipts in QuickBooks, followed up by phone and processed credit cards.

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  Oncolab, Inc

  • Greater Boston Area

  • Receptionist

    • Jan 2011 - Dec 2013
    • Greater Boston Area

    •Offer excellent customer service to patients, doctors and lab technicians. Answer basic questions, take test kit orders and offer assistance.•Maintained a log of questions from doctors and patients about the AMAS test. Keep documentation on the status of all questions. These logs are inspected by the Department of Health

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  SeeFile Software LLC

  • Boston, MA

  • Marketing/Administrative Assistant

    • Feb 2006 - Dec 2013
    • Boston, MA

    •Drafted press releases, marketing materials and e-mail blasts.•Managed and executed corporate events including Macworld, Siggraph, WPPI and PMA.•Researched conventions, interacted with vendors and produced marketing materials and press kits.•Made sales calls to leads. Contacted resellers about offering SeeFile software. Assisted with mass mailings and sent e-mail blasts.•Maintained contact lists of all sales leads, current clients and resellers.•E-mailed all contacts about new developments in the software and upcoming trade shows.

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  The Ellie Fund

  • Marketing Intern

    • Sep 2004 - Dec 2004

    •Wrote, designed and distributed an e-mail newsletter to over 2,000 subscribers•Assisted in planning and executing a major fundraising event, which attracted over 200 people and raised over $6,000.