Experience

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  M Plus Serbia

  • Belgrade, Serbia

  • Customer Experience Representative - Italian and English

    • Nov 2021 - Present
    • Belgrade, Serbia

    Customer support to US visa applicants:- Manage incoming calls and customer service inquiries, gathering and providing information- Case solving: record and case analysis, identifying issues and finding solutions- Escalating emergency cases, monitoring of the case status

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  IDEST

  • Kragujevac

  • HR, Purchasing & General Services Officer

    • Sep 2013 - Aug 2016
    • Kragujevac

    Main responsibilities: Recruitment & selection: advertising jobs, shortlisting and interviewing candidates, wages negotiation, contracting, on boarding process.Ensuring legal compliance by monitoring Labor relations legislation Development & writing of HR policies & documentsPreparation of HR Budget, Creation and management of data bases, handling daily HR operations Logistic support to the engineering team: organization of meetings, business trips, support to expatriate employees (accommodation, transportation, permits…)Procurement of services and goods, monitoring of purchase orders (delivery, quality)Receiving and processing invoices, budgeting, monitoring of payment plans, e banking, collaboration with accounting agencyOffice Management (organization of all activities necessary for efficient office functioning)Communication with local administration and agencies.

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  Idoki d.o.o. Idest Group

  • Business Secretary

    • May 2012 - Sep 2013

    Main responsibilities:Office management and administration Logistic support to the employeesCreation and management of employees and other databasesArchiving and record keeping, purchasing of services and office supplies, redaction ofoffers and related commercial documentationOrganization of meetings and business tripsInterpreting and translation of commercial and technical documents.

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  Mace Group

  • Kragujevac

  • Office Manager

    • Mar 2009 - May 2012
    • Kragujevac

    Project: “Fiat Automobili Srbija” - Project Management of the reconstruction works of the automotive company Zastava in KragujevacClient: Ministry of economy and regional development of Republic of SerbiaMain responsibilities: Office management and administration, procurement of services and supplies, organization of office maintenance and all other services necessary for efficient office functioning.Building rapport and communication with clients, government officials, suppliers and contractors. Administrative support to over 70 contractors, control of their documentation, resolving issues and obtainment of necessary permits to enter and work inside FAS plant. Distribution of documents/information among employees, business correspondence, document controlling, management of databases, record keeping and archiving.Translation of commercial, legal and technical documents, consecutive interpretation, organization of meetings, preparing Minutes of meeting

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  Water & Coffee Srl, RC, Italy (Distributor for NIMS LAVAZZA & La Fantana)

  • RC, Italy

  • Office Manager & Promoter

    • Jun 2007 - Sep 2008
    • RC, Italy

    Organization of office work, Business correspondence, client management, organisation of meetings and promotions, promotional work.

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  Accueil Srl, RC, Italy

  • RC, Italy

  • Direct sale telephone operator

    • Mar 2006 - Mar 2007
    • RC, Italy

    Negotiating and stipulating subscription contracts with new clients for tele operator TELE2

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  Innova by Aquanova, Reggio Calabria, Italy

  • RC, Italy

  • Call center operator

    • Mar 2005 - Mar 2006
    • RC, Italy

    Contacting potential clients and organisation of sales meetings