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Marija A. profile image

Marija A.

Reservations Sales Specialist at Plava Laguna
Intro Book
Seasoned sales and customer service professional with experience in management and administration.
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Location
Serbia, RS
Languages
  • English Professional working proficiency
  • Russian Elementary proficiency
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Bio

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Marija A. is a seasoned professional with experience in sales, customer service, and management. She has worked in various roles, including Sales Consultant, Customer Care Manager, Account Manager, and Key Account Manager. Marija holds a Master of Engineering Management degree from the University of Novi Sad and has obtained certifications in Wordpress and Joomla Administration, Performance in the Media, and Rhetoric and Business Communications. She is fluent in English and has elementary proficiency in Russian.

Credentials

  • Certificate of Wordpress and Joomla Administrator
    -
    Nov, 2014
    - Apr, 2026
  • Certificate of Performance in the Media
    -
    Oct, 2004
    - Apr, 2026
  • Certificate of Rhetoric and Business Communications
    -
    Oct, 2004
    - Apr, 2026

Experience

  • Plava Laguna
    • Istria, Croatia
    • Reservations Sales Specialist
      • Apr 2024 - Present
      • Istria, Croatia

  • Self Employed
    • Serbia
    • Booking Agent
      • Jun 2017 - Present
      • Serbia

      ✦ Saradnja sa kompanijama Booking, Airbnb,Tripadvisor, Trivago....✦ Kompletna komunikacija sa gostima na srpskom i engleskom jeziku, izgradnja i razvoj procesa, zakazivanje termina boravka, vođenje kalendara gostiju, plaćanje.✦ Wordpress administrator sajta u freelensu i saradnjasa više klijenata, kako domaćih, tako i stranih.✦ Social media promotions, branding.

  • Fujitsu partners
    • Serbia
    • Account Manager
      • Nov 2021 - Feb 2024
      • Serbia

  • Menadžment Centar Beograd (MCB)
    • Key Account Manager
      • Mar 2018 - May 2018

      ✦ Saradnja sa top menadzmentom drugih kompanija, organizovanje eventa i kongresa iz oblasti kontrolinga i HRM-a.

  • ICOM Communications DOO
    • Novi Sad
    • Customer Care Manager
      • Mar 2014 - Jun 2017
      • Novi Sad

      ✦ Kreirala i razvijala odeljenje za brigu o korisnicima od starta. ✦ Saradnja sa korisnicima putem više inputa, empatična i strpljiva komunikacija sa korisnicima u ime kompanije, rešavenje svih problema sa kojim se korisnici susreću, vođenje sajta kompanije i kompletnog e-commerca dostupnog korisnicima.✦ Upravljala katalogom proizvoda kompanije.✦ Dnevni izveštaji o prodaji proizvoda, neispooručenimporudžbinama i zadovoljstvu kupaca.

  • Winsa d.o.o
    • Novi Sad, Serbia
    • Accounting Manager
      • Jul 2013 - Dec 2013
      • Novi Sad, Serbia

      ✦ Obavljala finansijske poslove, učestvovala u pripremi i izradi tenderske dokumentacije. ✦ Obavljala računovodstvo, komunikaciju sa klijentima kompanije i ostali poslovipo nalogu direktora.

  • Studio Moderna
    • Novi sad, Serbia
    • Sales Consultant
      • Oct 2009 - Jul 2013
      • Novi sad, Serbia

      ✦ Postizanje prodajnih targeta i odrzavanje pozitvnog odnosa sa korisnicima, obučavanje i edukacija novih kolega, direktan rad sa direktorom. ✦ Postigla odlične prodajne rezultate, kontaktirala sa zlatnim i platinastim klijentima.

  • Gruppo Forall - Pal Zileri
    • Novi sad, Serbia
    • Sales Manager
      • Apr 2008 - Sep 2009
      • Novi sad, Serbia

  • Mercedes-Benz AG
    • Tuzla, Bosnia and Herzegovina
    • Sales Manager
      • Mar 2007 - Oct 2007
      • Tuzla, Bosnia and Herzegovina

      ✦ Konsultacija sa kupcima o njihovim potrebama i zeljama i savetovanje koji je najbolji automobil za njih.✦ Naručivanje vozila i dogovaranje plaćanja, pravljenje kvartalnih i godišnjih planova prodaje.

  • AD"Boksit"Milici, Bosnia and Herzegovina
    • Milici, Bosnia and Herzegovina
    • Manager of Human Resources
      • Mar 2006 - Nov 2006
      • Milici, Bosnia and Herzegovina

      ✦ Rad na projektu Plan ljudskih resursa u kompaniji u narednih 5 godina pod mentorstvom generalnog direktora i direktora pravnog sektora.

Education

  • 2001 - 2005
    University of Novi Sad
    Graduate Engineer for Entrepreneurial Management
  • 2008 -
    Master of Engineering Management, FPM, Novi Sad

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Industry Focus. “Leisure, Travel & Tourism”

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