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Mariela De La Cerna profile image

Mariela De La Cerna

Social Media Marketing Specialist at Wild Solutions
Intro Book
Customer service and social media professional with experience in various industries.
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Location
Metro Cebu, PH
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Bio

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Mariela De La Cerna is a seasoned customer service and social media professional with experience in various industries, including retail, finance, and outsourcing. She has a strong background in communication, negotiation, and team supervision. Mariela holds a Bachelor of Information System degree from Asian College of Technology - Cebu and certifications in Social Media Management and Email Management and Support.

Credentials

  • Social Media Management
    Course Belt Learning Inc.
    Sep, 2021
    - Apr, 2026
  • Email Management and Support
    Course Belt Learning Inc.
    May, 2021
    - Apr, 2026

Experience

  • Wild Solutions
    • Hong Kong SAR
    • Social Media Marketing Specialist
      • Sep 2022 - Present
      • Hong Kong SAR

  • Synchrony
    • Philippines
    • Customer Service Representative
      • Oct 2022 - Present
      • Philippines

  • Freelance
    • Influencers Coordinator | Data Entry
      • Jan 2022 - Present

      Crypto | NFT

  • OfficePartners360
    • Central Bloc 1, Cebu IT Park
    • Subject Matter Expert
      • Jun 2020 - Feb 2023
      • Central Bloc 1, Cebu IT Park

      • Taking escalated calls• Coaching and feedback on agents • Live monitoring and provides actionable sight.• Generating hourly staffing, CSAT and AHT reports closely monitored by the management and clients• Supervising team/s

  • TaskPro Outsourcing
    • Lead Generation Supervisor
      • Jan 2022 - Jun 2022

  • hi
    • Email Marketing Specialist
      • Nov 2021 - Jun 2022

  • 411 Locals
    • Account Receivables Specialist
      • Apr 2018 - Oct 2019

      Performed great ability to communicate with customers to collect payments and negotiate payment arrangements. Skills were proven through achievement of daily and monthly performance goals. • Performed inbound/outbound collection calls• Responsible for collecting and negotiating payment arrangements on accounts that were 3-25 days past due.• Working closely with the customers on their marketing campaigns, analyzing and creating suggestions for improvement

  • Kohl's
    • Customer Service and Billing Specialist
      • Aug 2016 - Mar 2018

      • Handled customer inquiries, complaints, billing questions, and payments.• Taking orders, inputting orders into a proprietary system and providing customers with their order numbers and approximate delivery date• Order tracking• Remained courteous and calm, even during moments of customer dissatisfaction

Education

  • 2010 - 2013
    Asian College of Technology - Cebu
    Bachelor of Information System, Computer Accountancy and Business Management

Suggested Services

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Industry Focus. “Advertising Services”

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