Experience

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  State Farm Insurance

  • Administrative Assistant

    • Jun 2004 - Aug 2016

    Administrative Assistant 2004 –2016State Farm Insurance Spokane, WA• Provided administrative support for high-volume department consisting of 94 employees and 13 managers. Maintained confidential personnel files and submitted changes/updates for employees’ information and records to Human Resources. Point of contact for problem resolution and policy/procedural questions.• Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance on 2 annual audits.• Served on the Zone Diversity and Inclusion Council as section representative. Enhanced the inclusive environment by helping create a culture where all associates felt valued and respected.• Handled time sensitive summons, complaints and subpoenas served on State Farm. Researching, documenting and forwarding to the appropriate manager. • Coordinated and scheduled meetings, room set-up, refreshments, notifications, and travel arrangements and expense requisitions with minimal direction.

  • Claim Service Assistant

    • Jul 2003 - May 2004

    Claim Service Assistant 2003 –2004State Farm Insurance Spokane, WA• Performed daily administrative duties to support claim representative workflow. Assisted in file retention, correspondence, and utilizing computer applications. Greeted customers and provided friendly, courteous, and efficient direction between customer and claim staff.• Assisted claim representatives by composing correspondence to other insurance companies for subrogation and medical report requests.• Entered electronic claim information (e.g., subrogation, salvage information, medical bills) for claim team. Updated and made corrections to claim files as directed by claim representatives. Received and distributed incoming mail and processed outgoing mail.