Experience

• 

  Northville District Library

  • Northville, Michigan, United States

  • Substitute librarian

    • Apr 2023 - Present
    • Northville, Michigan, United States

• 

  H&R Block

  • Novi, Michigan, United States

  • Team Lead

    • Dec 2019 - Present
    • Novi, Michigan, United States

    Office Manager and the onsite point of contact for tax office associates and clients. Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Lead daily huddles and communicate essential information to office associates.

• 

  WW (formerly Weight Watchers)

  • Farmington Hills, MI

  • Wellness Guide

    • Jan 2008 - Jul 2021
    • Farmington Hills, MI

    Provides support/consultation during weekly member wellness check-insConsults with members to help determine personal wellness goalsEnrolls new members and processes current members with computerized or paper tally reconciliationIdentifies members’ needs and recommends WW products

• 

  BASF

  • Germany
  • Chemical Manufacturing
  • 700 & Above Employee

  • Regional Lab Documentation Specialist

    • Jan 2016 - Apr 2019

    Local Laboratory CoordinatorAudit Standard Operating Procedure (SOP)Lab Notebooks - storage and retrieval - digitizationResearch Report - storage and retrieval - digitizationNew hire on-boarding

  • Local Notebook Coordinator & Senior Librarian

    • 1990 - Dec 2015

    Information LiteracyProject Manager for the Virtual LibraryInformation Guides to chemical & chemical technology topicsCollection Development for print & electronic documentsIndustry StandardsLibrary instruction & awarenessCataloging meta dataMediated chemistry & polymer searches; health & safety, medicine, pharmaceuticals, toxicology, biologyMediated business & marketing searchesNew hire on-boarding

• 

  Bon Secours Hospital

  • Librarian

    • Feb 1981 - 1990

    Led a staff of 3 and more than 8 volunteersMet JCAHO accreditation requirements for library servicesContributed to excellent patient care by providing timely research to physicians and professional staffManaged library services by 1. ) procuring the necessary books, journals, audiovisuals and databases, 2.) cataloging items for easy discovery and access, 3.) document delivery 4.) providing audiovisual services at in-house physician lectures.