Experience

• 

  workspace365 - Premium coworking/ private offices/ meeting rooms/ training rooms/ virtual offices

  • Australia
  • Real Estate
  • 1 - 100 Employee

  • Senior Client Service Representative/ Senior Administrative Assistant

    • Jan 2019 - Present

    •Assisting the centre manager in solving problems that arise within the centre• Manage centre diary to ensure the smooth running of events and daily tasks• Consult with external contractors to maintain or resolve issues with building facilities and new fit outs • Provide training and mentoring for new staff members to ensure consistent use of tools and procedures • Prioritize and delegate tasks in a dynamic work environment and demonstrate strong time management skills• Maintain accurate records and documentation of company logs and client requests• Resolve and follow up tenant issues as they arise and communicate important issues to the centre manager • Contribute to the overall revenue of the centre by identifying opportunities and actively upselling services • Providing professional and friendly customer service and the first point of contact for all clients, visitors and new customers

  • Client Service Representative

    • Jan 2018 - Dec 2018

    • Reception duties – providing excellent customer service as first point of contact for all visitors• Providing a diverse range of administrative & secretarial support to our clients• Supporting all clients and potential clients, managing client requests and ensuring all bookings & events are in order• Managing sales inquiries and generating sales leads for the Centre Manager• Generating invoices, processing payments & receipts for all clients• Answering, screening & transferring calls for clients’ inbound calls• Mail and meeting room management• Ensuring the centre is clean, tidy and ready for all scheduled events for the day• Booking meeting rooms, hot desks, business lounge access memberships • Managing office supplies and ensuring it is well-stocked• Liaising with various services as needed

• 

  Kolorete

  • Las piñas,

  • Professional Makeup Artist

    • Mar 2016 - Present
    • Las piñas,

    • Excellent makeup skills and ability to create many makeup looks especially for bridal, glam, day and evening events• Establishing excellent rapport with clients through outstanding service and care – reflected by having multiple repeat clients• Managing own Facebook page to showcase portfolio and attract clients• Providing makeup and skin care knowledge to clients• Being open to feedback and suggestions

• 

  Convergys

  • Philippines

  • Customer Service Representative / Team Support Specialist

    • May 2014 - Apr 2017
    • Philippines

    December 2016 – April 2017Team Support Specialist • Encouraging and supporting the team to provide a high quality of work• Responding to customers’ escalations/complaints and requests for a supervisor• Supervising the team’s day-to-day performance and generating all relevant performance reports• Helping the agents provide customers with a high-quality experience• Monitoring agents’ calls and managing quality assuranceMay 2014 – November 2016Customer Service Representative • Answering inbound calls• Providing the best customer service experience in every call answered• Assisting customers with concerns regarding their account with AT&T• Assisting customers with basic troubleshooting with their devices• Discussing customers’ bills and other details regarding AT&T’s products and services• Upselling AT&T products and services

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  SOCIAL SECURITY SYSTEM

  • Las Pinas, Metro Manila

  • Internship

    • Dec 2013 - Feb 2014
    • Las Pinas, Metro Manila