Experience

• 

  Bergen Logistics

  • Account Manager

    • Jul 2017 - Present

• 

  AAA AS Logistics

  • Operations Coordinator

    • Feb 2016 - Present

    1. Oversee the operations of the staffing side of the company.2. Contribute to short and long-term organizational planning and strategy.3. Coordinate workings of various departments in the organization.4. Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.5. Plan and direct operations and improve productivity and efficiency6. Delegate tasks and accountabilities, establish work schedules, monitor staff. Monitor and evaluate performance.7. Follow up on new leads and referrals resulting from field activity. 8. Assist in preparation of presentations, proposals and sales contracts.9. Develop and maintain sales materials and current product knowledge. 10. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff

• 

  Solutions Business Support

  • Support Advisor

    • Dec 2013 - Mar 2015

    • Performed technology needs analysis to facilitate the proper setup of network• Perform virus clean up • Monitor and maintain Antivirus Software • Trained staff on proper security measures • Conduct end-user training sessions for new software and hardware• Configure and deploy hardware, software applications • Repair desktops and laptops related to windows based operating systems and equipment • Responsible for testing and installing Firewall products for secure use

• 

  Single Mothers in Progress

  • Sunny Meadow and Peter Robinson

  • Network Administrator

    • May 2012 - Jun 2012
    • Sunny Meadow and Peter Robinson

    Design, Plan, and implement project to set up a network of 3-5 office staff, allowing employees to access and share information in real-time. Implementing the set up of a classroom environment of 10 or more machines. Wrote company manuals on the installation and configuration procedures for hardware / software components Modify company website that offers immediate access to manuals, reports, forms and bulletins

• 

  Trios College

  • 55 City Centre Drive, Missisagua

  • Student

    • Mar 2011 - May 2012
    • 55 City Centre Drive, Missisagua

    CompTIA A+ Operating Systems & Hardware CompTIA Network + 70-680 & 70-685: Windows 7 Support & Configuration Blackberry Smartphones 221 & 420 MCITP: Server Administrator (Windows Server 2008) Microsoft (PowerShell, Hyper-V, SharePoint) CompTIA Linux + 70-662: MS Exchange Server 2010 Configuration 70-432: MS SQL Server 2008 Implementation & Maintenance 8-week Internship

• 

  Mold-Masters Limited

  • Georgetown, Ontario

  • Assistant Supervisor - Customer Service

    • Mar 2004 - Jun 2008
    • Georgetown, Ontario

    • Respond to customer inquiries, orders, complaints via email, fax, and telephone• Rendered prompt, efficient and sensitive customer service, while maintaining company policy• Maintained accurate computerized customer information• Use software to scan and link orders and updates to customer accounts

• 

  P & R Auto Repair & Sales

  • Woodbridge, Ontario

  • OFFICE MANAGER

    • Oct 1999 - Dec 2003
    • Woodbridge, Ontario

    • Planned, organized and controlled daily activities of 5 trucks including dispatching• Ensured that work area was maintained properly, with an emphasis on safety• Maintained a well organized and regularly updated filing system• Accountable for creating and managing drivers time sheets

• 

  Eaton's Canada

  • Manager-Customer Service

    • Feb 1996 - Sep 1999

    • Administered, supervised, monitored staff productivity through weekly meetings.• Rendered prompt, efficient, and sensitive customer service, while maintaining company policy.• Determined and established priorities, including employee schedules.

• 

  Sears Canada

  • Assistant Supervisor-Customer Service

    • Jun 1994 - Feb 1996

    • Identified and satisfied the needs of technicians and customers, by providing accurate information about products and services.• Rendered prompt, efficient, and sensitive customer service, while maintaining company policy.• Maintained accurate computerized parts information via microfiche• Maintained accurate computerized customer information

• 

  Imopac Coughlin

  • Assistant Manager

    • Jul 1990 - Apr 1994

    • Evaluated and analyzed sales providing feed back for development and improvement.• Created and maintained a computerized inventory system• Provided on going analyst of sales, and service department performance• Gathered materials, researched, and developed newsletters and promotional fliers.

• 

  Ashlin Computers

  • Assistant Manager - among other Titles

    • Mar 1986 - May 1989

    • Organized special events.• Administered, supervised, monitored staff productivity through weekly meetings.• Managed accounting responsibilities including government remittances, payroll, AR, and petty cash.• Provided on going analyst of sales, and service dept. performance• Supported the sales staff in the creation of promotional material