Experience

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  HBLICT

  • Continuous Service Improvement Manager

    • Oct 2021 - Present

    New role secured under a restructure builder and owner of HBL ICTs virtual agent supporting the service desk and customers… making service improvements within HBL ICT to support internal staff and our customers

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  HBLICT

  • Milton Keynes, England, United Kingdom

  • IT Compliance Manager

    • Dec 2020 - Present
    • Milton Keynes, England, United Kingdom

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  NHS

  • The beginning of a long journey through the NHS

    • Jan 1989 - Dec 2020

    From filing clerk in a GP practice to RGN to Project Manager

  • Primary Care Systems Implementation and Training Manager

    • Jan 2005 - Apr 2020

    I manage, implement and lead on the national programme for IT projects at a local level including Choose and Book, Emergency care record, electronic prescription service, local IT projects including desigining and introducing electronic referral proformas for low priority procedures and now support the local CCG with all aspects of referral management. I support all new implementations on a 1:1 basis with 28 GP practices, 25 general dental practices and 36 pharmacies and in most cases deliver the initial training following a round of presentations to introduce the new way of working. Over the last 12 months I have been working with CSC to implement my long time vision of having all practices on the same system, all my practices have signed up to move to sys1 and we are doing this at a very fast pace the first go live was Oct 2012 that last one is scheduled for Dec 2013.

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  HBL

  • Head of Systems Enablement for Milton Keynes with HBLICT Shared Service

    • Apr 2020 - Nov 2020

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  Arden & GEM CSU

  • Milton Keynes

  • Head of IM&T Systems Enablement (Milton Keynes)

    • Jun 2017 - Apr 2020
    • Milton Keynes

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  Milton Keynes Hospital NHS Foundation Trust

  • United Kingdom
  • Hospitals and Health Care
  • 700 & Above Employee

  • Booked admissions project manager

    • 2000 - 2005

    Managed the national booked admissions programme redesigning patient pathways to reduce waiting times successfully by introducing one stop pre assessment and booking into the outpatient setting using Prince 2 methodology and lean thinking.

  • Surgical nurse

    • Jul 1998 - Sep 2000

    General surgical nursing ward and pre-assessment.

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  Kettering General Hospital Foundation Trust

  • Spencer ward, Kettering

  • Ophthalmic nurse

    • Nov 1994 - Jul 1998
    • Spencer ward, Kettering

    Specialised in ophthalmic nursing working in the outpatient department, ward, pre-assessment and theatres. Gained my diploma in ophthalmic nursing and also certified as a corneal harvester.

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  Lancashire college of nursing

  • Preston

  • Student Nurse

    • May 1991 - Nov 1994
    • Preston

    Trained as a registered general nurse

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  Drs Lleweyllyn and partners

  • Cleveleys, Blackpool

  • Admin clerk

    • Jan 1989 - Apr 1991
    • Cleveleys, Blackpool

    General admin support, filing clerk and also carried out ECGs for the Gps on an adhoc basis