Experience

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  Homelike

  • Global Key Account Manager

    • Sep 2023 - Present

• 

  Q Apartments

  • London, United Kingdom

  • Global Account Manager Team Leader

    • May 2019 - Sep 2023
    • London, United Kingdom

    Building and managing strong relationships with customers as well asmultiple B2B partners, such as with travel agents, corporate and leisurebusiness, across UK, EMEA and Latin America.Maximizing revenue and driving sales whilst ensuring the highest possiblelevels of client/customer service.Working closely with cross-functional departments on a daily basis,including Sales and Guest Services teams.Developing and implementing policies/procedures for client liaison teamto ensure effective management of the division.Supervising and coordinating client liaison team to ensure that all taskorders are as requested, on time and on budget, acting as escalationpoint for complex issues when necessary.

• 

  Braza Churrascaria

  • Sydney, New South Wales, Australia

  • Reservations Officer

    • Jun 2017 - May 2019
    • Sydney, New South Wales, Australia

    Working as main point of contact and developing a trusted advisorrelationship with customers and key stakeholdersManaging online and offline enquiries, such as partnerships, bookings andfunctions.Maintaining excellent customer relations and identifying opportunities forbusiness development and growth.Working closely with the Marketing department to create promotions,campaigns and advertising initiatives.

• 

  Skyline Worldwide Serviced Apartments

  • São Paulo, Brazil

  • Senior Reservations Consultant

    • Sep 2015 - Mar 2017
    • São Paulo, Brazil

    Developing customers and partnerships proposals, managing theadministration of multiple bookings across retention and growth.Handling both client and supplier relationships, providing suitablerecommendations, optimizing when necessary.Identifying new customers, developing sales leads and responding tosales opportunities in order to maximize revenue.

• 

  Meliá Hotels International

  • São Paulo, São Paulo, Brazil

  • Groups and Events Coordinator

    • Nov 2013 - Sep 2015
    • São Paulo, São Paulo, Brazil

    Building and maintaining partnerships with clients, agencies andcontractors. Providing first-class customer service in a very fast pacedenvironment.Creating proposals, managing requests and handling negotiations.Providing great customer experience and acting as a trusted advisor,whilst maximizing revenue.Monitoring competitors, identifying and highlighting commercialopportunities and creating production reports.Working closely with department manager to ensure client and businesssuccess.

• 

  Sofitel

  • São Paulo, São Paulo, Brazil

  • Group and Event Assistant

    • Dec 2009 - Apr 2013
    • São Paulo, São Paulo, Brazil

    • Organize and check the details of the event, give technical and operational support, welcome customers.• Responsible for accounts with higher production such as pharmaceutical, financial, technology market, commerce chambers, government.• Commercial support to customers, create proposals, follow-up, contracts, group reservations, rooming list, event logistics, BEOs.

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  Golden Tulip Hotels, Suites & Resorts

  • São Paulo, São Paulo, Brazil

  • Internship

    • Feb 2009 - Dec 2009
    • São Paulo, São Paulo, Brazil